Samsung India — galaxy a20

Address:

Ernakulam, Kerala, 682025

Samsung warranty is fraud and on call customer support is pure cheating
Samsung india customer care servicers behave very rudely to their customers. Galaxy a20 is a cheap quality phone with a built in manufacturing defect. After software update, phone shows false overheat alarms and goes poweroff. This happens simultaneously. I faced the problem multiple times within my first one year warranty period. But sam sung india wont provide warranty for this defect. I went to kerala, kochi, palrivattom samsung customer care. They checked and told as if its a hardware issue. And charged me for 2000 rs/- for repairing. I questioned about warranty. Then they gave a job sheet number and told to call their all india toll free customer care number.

Toll free number remains unattended all the time. I tried with multiple numbers seen in the internet and all numbers are fake. Only way to contact them is through their website chatbot in samsung india site. Its computerized and it takes nearly 1 hour to get a huma on the other side of this chat bot.

In chat, that executive tried to convince me liket its hardware error only. As they wont provide any warranty, to any of their devices.

I told like i will file a case against this type false answers without understanding customer complaints.

Then one executive from the technical department arranged a call with me to talk over phone. He verified my complaints and told as his supervisor will contact me for this issue. I gave that job sheet number which i got from my customer service center in kochi. He checked the same and commented as since no external physical damage to phone, i wil get the my warranty service for that defect.

His supervisor called me after some time. This guy at first enquired my job sheet number as my former number i already given is wrong. He said so. There is no such job sheet number he could find. So i need to submit to one customer care and get new jobsheet number.

I told him, as i already have and your executive already checked the details.
I then explained my case of false overheat alarms after latest software download.

Then he said like, the phone is having hardware issues. It might be dipped in water. Sub board and disply flap might be damaged. Then, i questioned, how come he knew these details if my job sheet number is wrong?

He argued me like there is no such software update causing samsung hardware.

I already searched in the internet and find many cases of samsung galaxy a20 overheat issues. He played like a type off manager, and wants to convince me that its just a hardware issue, and he cannot provide warranty.

And said a complete no rejecting all my enquiries about warranty.

So my dear viewers, never ever trust samsung warranty.
They are pakka business minded guys. Never value a customer.

Please buy mi or any other handsets.
Never please dont buy samsung galaxy sets.
Your days will be ruined and all your money will be wasted and as a customer, you will get extremely poor service with high amount of insult.