[Resolved]  Samsung India — galaxy buds

I just want to know what is going on in my case as now service centre is operational in my area as it is now in orange zone. So kindly check if there is any update on my case. My case was reg on 13 march 2020. Now its more than 60 days and still there is no resolution provided from your side i dont what your team is doing to resolve my case. My first query is still not answered from your side on nchapp so its my second complaint regarfing my product. As i have said earlier jow its 2 months for my product in your service centre and its third time in 2 months same buzzing sound i have experienced in my buds how can exact same problem can occur in a product three times in 2 month. I have already requested you kindly provide me a fresh piece or coupon of the invoice amount so that i can purchase new galaxy buds. It is really frustrating that no one from your customer experience team is answering my query. I not revieving any update from your side on my case. My product was submitted on 13 march 2020 and you have 10 days to resolve the issue before nationwide lockdown but havent done nothing and i dont know what you are doing now as now lockdown is made easy from government but still you are not willing to provide me a resolution

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