[Resolved] Samsung India — Galaxy c9 pro phone issue

shahulbabu

from Hyderabad, Telangana

Address:	500047
Website:	samsung

Totally being cheated by customer care and service centre

Hi,

I have got Samsung galaxy c9 pro on feb 21st through prebook. Screen has damaged I called customer care I was told to submit at service centre.

I submitted at A S Rao nagar service centre Hyderabad on Feb 25th 2017

I have not received my phone back yet I called service centre..customer care many times but no one is showing atleast basic consideration and helping me out.

I have raised a request for either phone replacement or refund but none is being done.

iam really upset by the service given.

Kindly solve the issue ASAP.

Regards
SHahul hameed
[protected]
hyderabad

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Mar 22, 2017

Complaint marked as Resolved

After submitting the complaint in this website. next day I got couple of calls from Samsung office. They understood my issues and told me that within a week the issue would be solved. I used to get daily calls to my number from Mrs.Rekha from Samsung office. She used to update me the status of my phone. on march 18th she again called me and said I would get my on march 21st or 22nd...finally I got a call on march 22nd and I was told that my phone is ready and I can take it back from service centre. Iam very happy that I got my phone back. A special thanks to this INDIAN CONSUMER COMPLAINTS FORUM and also mrs.Rekha from Samsung office. Regards Shahul Hameed Hyderabad 8886882526

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Mar 22, 2017

Updated by shahulbabu Hi,

on march 22nd by 3PM, I got my phone back..phone working in excellent condition now. A special thanks to a person from Samsung office mrs.Rekha who helped in getting my cell phone back with 100% repairs done.

Regards
Shahul Hameed
Hyderabad
[protected]

Verified Support

Mar 22, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Sep 25, 2018

Updated by shahulbabu its solved