[Resolved] Samsung India — galaxy j2

albertarul

from Uttiramerur, Tamil Nadu

Address:

602001

Dear sir

My samsung galaxy j2 was stolent on 07/10/2017 near by sri perumbadur, chennai tamil nadu... My mob imei number [protected], [protected]
And my mob sim number inserted when stolent [protected].. Please kindly take immediate action as soon as possible.. Block the mobile and help me to get back my mobile. My brother number [protected] please contact me

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Nov 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)