[Resolved]  Samsung India — Galaxy J7

Address:

Mumbai City, Maharashtra, 400049

Had the most inconveneint and horrendous experience with this device, and more so from a service pt of view. Being under warrantee, I'd got the display replaced at full cost of original Samsung screen, due to physical damage. Within 3 mths of the new display, it started giving problems. Sometimes the display would conk off at random, sometimes after locking it wouldnt unlock. When the phone became unusable, I took it to the Gallery service centre at Santacruz (Mumbai). The experience there added salt to my wounds. Inspite of at least 8 CCOs/ engineers available, and barely 6 customers, they still kept everyone waiting. The very purpose of issuing tokens (to manage queue) wasnt reqd. Aftwr eachbo[censored]s waited more than 20 mins, and seeing the CCOs just sitting free, we questioned the supervisor, and came to know the engineers were "in a meeting"! I escalated to another person, who finally called the engineers outside to attend to us. The service center shouldnt keep it open for customers if they're so busy in internal meetings. "Customer service" doesnt mean issuing tokens and providing a nicely lit up, AC waiting room! They should be evaluated and taken to task on waiting tines and TAT. Samsung should be ashamed to provide such service.