Samsung India — Galaxy j7 display issue

Mani3939

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500018
Website:	www.samsung.com/in/consumer/mobile-devices/smartphones

Initially i went to samsung service center on july 2nd for j7 display issue, they told that the lcd part is not available and the parts will get in one week and ask me to call after one week. After one week i called to service center and there is no proper update on parts. After few follow ups they asked me to submit the mobile on july 18th. I had submitted the mobile for refund and they told that i will receive the update with in 10days.

But till now i have not received the refund amount and also no proper update on same.

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Samsung India customer support has been notified about the posted complaint.

Aug 10, 2016

Updated by Mani3939 mani.[protected]@gmail.com [protected] [protected] Job card number

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Comments

Samsung India Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd

Mani3939

from Hyderabad, Telangana

As requested provided the details why there is no update till now ...