[Resolved]  Samsung India — galaxy j7 max mobile smartphone (sm-g615f/ds) - issue is regarding mobile hanging

Address:

Hyderabad, Andhra Pradesh, 50049

Dear team,

Just to provide you the brief description of the issue, let me tell you the history.
I have purchased the mobile galaxy j7 max in store in hyderabad on 17-mar-2017. It's just one month duration that i was using this mobile and honestly saying it is making me and my life irritated. I have never felt this with other devices before. The problem is the mobile is hanging from the 3 rd week onwards. I have run in to the customer service centre samsung for 3 times and upgraded the soft ware, but the issue is not resolved. I have troubleshooted the device with the help of samsung customer care and see no result. For the last 15-20 days i have to visit service centres despite of my busy work. I really don't understand why i'm struggling with my daily life for the last 20 days with this mobile. I'm really not happy from the day 10 of this mobile purchase. This is making my daily life very problmatic. I'm missing important calls due to this hanging problem. I cannot operate nor use this in any way like the other mobile does. I'm literally unhappy with this product and the service that samsung does. This is my pain after one month o[censored]sage of the mobile. Today its the fourth time in a row in a month i'm going to service centre in hyderabad, kphb and not sure this gonna fix. I would like the samsung india to take this issue seriously as this is effecting the work life balance due to this disturbances. I immediately need this issue resolved not stepping in to the service centre again or i want the mobile to be replaced or my money back. Kindly provide asistance considering my concerns.

Thanks & regards
Naveen sandi
Hyderabad
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