[Resolved] Samsung India — Galaxy note 5

Shilpi12

from Gurgaon, Haryana

Address:	Faridabad, Haryana, 121001
Website:	Samsung

Hi i submitted my galaxy note 5 3months ago they kept my phone for 1month and said that the part is not available.
When i asked for my phone service centre people said that they misplaced one of my part. But i wanted to get it fixed so they asked me for some documents i submitted the documents they uploaded my documents 7 days late and after 15 days wen i calld customer care they said that your application for refund was rejected due to service centres people mistake service centre people didnt even inform me Bout the same. When i called them they again processed my request and again uploaded my documents late again after 15 days wen i called cc they said your application is rejected from service centres end due to improper documentation. I have been cLling them and they do not respond.

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Oct 15, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd