[Resolved] Samsung India — galaxy note 9

hardik97

from New Delhi, Delhi

Address:

110091

Bought my note 9 from smart cafe last month. Today i was changing it's tempered glass and noticed that there is a dust particle under the display which is visible under direct light. Contacted service centre and they told me that they can only change the folder. I spent around 67000 rs on a phone and expect it to be perfect. I need a replacement as it's just 1 month old.

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Jun 4, 2019

Complaint marked as Resolved

My issue was resolved and a replacement product was provided by the company.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Feb 16, 2019

Updated by hardik97 any update?

Feb 18, 2019

Updated by hardik97 any update?

Feb 19, 2019

Updated by hardik97 at service center as instructed . please contact me Asap.

Feb 21, 2019

Updated by hardik97 please update me asap.

Verified Support

Jun 06, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd