[Resolved] Samsung India — galaxy s7 display repeatedly stops working

Anupsarnot134

Address:

Thane, Maharashtra, 400615

I have an overseas galaxy s7 (Purchase date june'17) the display broke in feb'18 and i went to an authorised service center in thane, who denied processing my services saying they do not repair overseas products. Then i contacted the customer care team who in turn asked me to visit another service center (Micro services, thane, maharashtra).

I visited then, but to my surprise even they told me they donot repair an overseas product. I got mad, but when i showed the email from the customer care asking me to take the phone to micro services, only then they acceptes the phone. But they were behaving very rudely and weirdly with me (Just bc i had an overseas product) which maybe they did not want to go through the hassle and repair.

Finally after many complaints they repaired the phone and called me to collect my phone - supposedly completely repaired (Display glass, back glass, lcd changed) on the 9th march'18.

When i went there to collect the phone, the touch pad wasn't working at all. They made me wait for 2 hours and said it was some minor issue-loose fitting from their side and verbally assured it wont give no more troubles again.

Btw i have paid rs. 10, 763/- for the lcd display, backglass.
And yet the touch wasnt working when i got the phone.

On 26th march, the touch stopped working completely. I again went to the service center (Who were, not so surprisingly annoyed at the same overseas product coming to them again, and obviously rude as well) made me wait for a lomg time again and not ready to tell me what the problem is.

After almost an hour they tell me they will have to check the phone. I got infuriated sayimg what did they do for the past hour and their answer was handlimg other customers. So inshort wasting my time.

These guys are just harrassing me.
I tried making complaints to the customer care team (Ref no: [protected] and [protected]) and tried to escalate the complaint but did not get a satisfactory response from them as well.

-regards,
Anup sarnot.
[protected]
[protected]

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Apr 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 29, 2018

Updated by Anupsarnot134 I again had a word with 1 of the engineers at rhe service center who confessed/agreed that the touch pad problem was there and wasnt completely solved the last time. And they had just "managed" the problem for that time

Verified Support

Mar 29, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Mar 31, 2018

Updated by Anupsarnot134 Amazing. Like in the previous complaint i mentioned that i got the phone repaired for the 2nd time in 17 days and got it back om the afternoon of 29th March. Today "31st March the touch stops working again.

Isn't this amazing service from an authorised 'service center' that the same problem arises within 17 days for the 1st time and then again in 2 days of repairing.

Apr 02, 2018

Updated by Anupsarnot134 The service Center guy now is sayinh that i have to chance another part- some bracket.
And they found out this issue now.
Mahn when they repaired the phone for the same problem twice, they did not know about this problem ??
Or they are just looting me ?
Shame on Samsung and their inefficient customer care team and authorised service center people.

Apr 04, 2018

Updated by Anupsarnot134 Got a call from a guy from a "supposedly delhi office" asking me about the complaint. After a good 20-25 minutes of conversation he tells me that he aint authorised to solve my situation as its been taised to a higher authority and some Mr. Sandeep Singh is handling my case. But i havent heard back from Mr. Sandeep Singh since out last conversation on 30th March wherein he told me he'll get back to me. 4 days is a long time to get some details and call back, ain't it ??