[Resolved]  Samsung India — galaxy s7 edge display damaged by service center

Address:

632001

Hi, i am using galaxy s7 edge for the past 2 years. On dec 5 2018, my phone started to freeze and restart regularly. So i visited the service center dwaraka systems and services vellore, tamil nadu on dec 06 2018 and explained all the issue and they give the job sheet and marked as phone dead (At the time of visiting service center the phone not turned on). On dec 7 2018 they updated me through a phone call as there is a problem in the motherboard power supply and they told me to change motherboard it cost around 14, 000. But i informed don't change the motherboard and i will come and collect mobile. But once again service person told i will try to downgraded firmware and check once again. So again, i called service center on dec 8 2018, they informed service person on leave. Again, on monday, dec 10 2018, i called the service center and speak with service person they told there is a problem with the motherboard and you need to replace it, i informed i will come and collect phone by evening. Evening when i visited service center the receptionist told still your phone under service and asked me please come and collect tomorrow. And once again i visited service center on dec 11 2018 now they started to tell the new story there is no problem in motherboard there is a problem with your display. When in turn on phone my phone display completely damaged internally not physically and the freezing restart issue also not resolved. I argued with the service person that service person only damaged my display but they totally disagreed. Again, on dec 11 2018 night i called samsung customer care and complain regarding this issue they told they will forward to a concerned team but i didn't receive any callback. On dec 13 2018 i again called customer care about this issue they told we will arrange callback but i didn't receive any call. Again, on dec 15 2018 called customer care and spoke with the escalation team and they inquired in the service center also but they believe only the service center guys. I didn't get proper resolution in this issue. I am 100% sure there is no problem or not at all single dot in my display the only problem is freezing and restart issue. While servicing the mobile service center person only damaged my display. I need proper resolution from samsung india and take action against that poor service person.

Contact number: [protected]
Jobsheet no: [protected]
Reference id [protected],