[Resolved]  Samsung India — gear iconx - not coupling, pairing ref. no - [protected] ([protected], [protected], [protected]) - major problem - resolve issue asap

Address:	560055
Website:	www.samsung.com/in

First of all i am not using any samsung products before 3rd april 2018 (First of all not recommending any samsung products to anyone),
But purchased samsung gear iconx (Because of the beauty of product) in bangalore city retail store (The it store - invoice number - it/gst/17-18/0014 on 3rd april 2018 at 8:00 pm) for inr 13, 000
(Gear iconx - rfah80084pe[protected] sm-r150nzwainu)

Go and charge for 3 hours after full charge you can use the product, they communicate with me like this..!
After come to home charged & at midnight 12:30 am connect to my phone its not working at all, only right ear bud is working & left ear bud is not working

Next day morning called to retail store, they told go and give to service center for repair, this is not a one year product, only 16 hours before seal opened product (Retail store person name - faruq, [protected])

Visited a service center in malleswaram, bangalore ([protected] - sri varu solutions - [protected], manjesh - owner & guruprasad - manager)
I told the problem - left ear bud not charging

4th april 2018 - they prepared the job sheet - [protected]
Afterwards i visited a 10 times to service center & 25 time calls because of bad support and also called lot of times to toll free number[protected], all ref. No in subject line, major complaint number is [protected]

10th april 2018 after a one week i got the new replacement product only charging case but please see my problem above they replaced charging case (Hahaha.), what next then? See below

11th april 2018 again visited left ear bud not charging, but they service center scold me, and also they not prepared any job sheet, daily i am calling for a one week continuously like 50 more calls & 10 visit to center no responses and also called toll free number[protected]

18th april 2018 they only called and give me the job sheet - [protected] and wait for one week,
This time i am not disturbed to service center guys because already waited for 18 days

26 april 2018 they are replaced the left ear bud, then they told go it will work, again come and charge for 2 hours, and its charging 100% but now the problem is see below

Left & right ear bud not coupling
Left ear bud playing one song & right ear bud playing one more song (From internal storage)
Connected to laptop via usb cable showing left earbud (3.56 gb) & right ear bud (3.56 gb)
Unable to connect to my android device (Before right ear bud its connecting)
Left & right are not paring

My concern is

Its a new product for me on 3rd april 2018 not a one month or year old used product, its sealed product, has a indian emotional persons middle class peoples paying inr 13000 to new gear iconx and we are expecting something positive results but result is # above

And service center bad in technical & simply making job sheets and sending to samsung, service center, retail center & samsung are making money & customers are begging to all three above

So please replaced the product gear iconx (Before 28th april 2018) or else refund my amount (Before 28th april 2018)