Samsung India — gear vr not supporting to samsung s8+

Address:

560010

Am Chandrakanth P G

with referenced to the above subject, i ordered Samsung GEAR VR through MY GALAXY app in my Samsung S8+ phone. my order no is[protected] and i received the same on 26/02/2018 around 11:30 A.M. after receiving order i opened to check the Gear VR and i found the fault that VR pin not supporting to my device, which is common pin avail for regular android phone. i Called Customer care they told me to email. so i sent my problems through email to the customer care and they have sent the reply by stating that,

We would request you to contact Samsung service center along with below mentioned details immediately.

1.) Device

2.) All accessories

3.) Box of the product

4.) Invoice copy

i visited nearest samsung service center & i handed over the device according to the email instruction sent by the Samsung customer care & received acknowledgment. after 2 days i received call from service center by saying that your device is ready and i asked them now can i use for s8+, then he told sir we don't know that but your device is ready. again i sent email to the customer care i received same reply that visit service center through email & even through call. on 08/03/2018 i went to service center to collect my device again device is in same condition & i spoke to service Center manager, he told that sir, please you speak to customer care we can not replace the device.

from past 12 years am a Samsung customer and buying updated handset regularly from this incident i fed up with Samsung

i hope you understand and solve my problems as earliest.

am attaching acknowledgment received by the Samsung Service Center