Samsung India — getting fooled by your website and cheated from your agents

Address:Hyderabad, Telangana, 500032

Hello samsung team,

I was trying to buy the note 10+ as an upgrade of my s10+ and i have generated my quote id through my mobile my galaxy.
But when trying to purchase through corporate site after putting my exchange id, it is repeated showing the quote id is wrong and please regenerate.
If you guys will provide this kind of service, i think i would never go for your brand any more then.
Note that:- i have first bought note 9 and then upgraded to s10+ and now want to upgrade to note 10+, but seems like if this issue will not be resolved, then this would be my last gadget from samsung.
Thanks for your amazing service.
Attached the conversation history with your agent.
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When I'm going chennai central to lucknow my phone was thrifted on chennai

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