Samsung India — Glass shelf of the refrigerator | |||||
I purchased a Samsung Refrigerator on 12 April, 2016. On 10th of May I was cleaning my Refrigerator for the first time. As soon as i tried to take off the glass shelf for cleaning it suddenly broke into multiple small pieces. I called the Samsung customer care for this issue but they are saying me that I have to pay for that broken shelf as it is a physical damage eventhough I m not reponsible for that. Even they claim that the shelf cannot be easily broken for years. I really need help and want my shelf to be replaced as soon as possible as I will not pay a single penny foe this damage. Was this information helpful? | |||||
|
Samsung India customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
I also faced same problem.I thing the glass quality is poor.
Shriniwas Deshpande
Pune
[protected]
Email:[protected]@yahoo.com
Shriniwas Deshpande
Pune
[protected]
Email:[protected]@yahoo.com
Samsung India Customer Care's response, Oct 14, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Dear Samsung,
Seems like everybody is facing the same problem. Even me !!!
The glass quality is very poor. It got broken into pieces while cleaning. The glass is unable to withstand such a small force while cleaning. And the Defrost option is not working.
I believed the quality control in Samsung and had purchased all home appliances ONLY in Samsung. Even my washing machine stops working in between while half of the operation is completed.
These incidents had truly shaken my brand loyalty towards Samsung.
Refrigerator Model : RR21J2835RX/TL
Washing machine model : DC68-02651B Digital Inverter Technology
Regards,
Karthikeyan P
+91 [protected]
karti.[protected]@gmail.com
Seems like everybody is facing the same problem. Even me !!!
The glass quality is very poor. It got broken into pieces while cleaning. The glass is unable to withstand such a small force while cleaning. And the Defrost option is not working.
I believed the quality control in Samsung and had purchased all home appliances ONLY in Samsung. Even my washing machine stops working in between while half of the operation is completed.
These incidents had truly shaken my brand loyalty towards Samsung.
Refrigerator Model : RR21J2835RX/TL
Washing machine model : DC68-02651B Digital Inverter Technology
Regards,
Karthikeyan P
+91 [protected]
karti.[protected]@gmail.com
Dear Jitendra Singhji,
I have complained my issue on 10/10/2017.One gentleman visited but no action has been taken aftersuch long period.
I regret to inform you that I have not received glass.Hope you will help me urgently now.
Regards,
Shriniwas Deshpande
Pune
Mobile:[protected], [protected]
I have complained my issue on 10/10/2017.One gentleman visited but no action has been taken aftersuch long period.
I regret to inform you that I have not received glass.Hope you will help me urgently now.
Regards,
Shriniwas Deshpande
Pune
Mobile:[protected], [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Jitendra Singh
Customer Experience
Jitendra.[protected]@partner.samsung.com
Samsung India Electronics Pvt Ltd (SW Asia RHQ)