Comments
I also faced same problem.I thing the glass quality is poor.
Shriniwas Deshpande
Pune
[protected]
Email:[protected]@yahoo.com
Shriniwas Deshpande
Pune
[protected]
Email:[protected]@yahoo.com
Samsung India Customer Care's response, Oct 14, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Dear Samsung,
Seems like everybody is facing the same problem. Even me !!!
The glass quality is very poor. It got broken into pieces while cleaning. The glass is unable to withstand such a small force while cleaning. And the Defrost option is not working.
I believed the quality control in Samsung and had purchased all home appliances ONLY in Samsung. Even my washing machine stops working in between while half of the operation is completed.
These incidents had truly shaken my brand loyalty towards Samsung.
Refrigerator Model : RR21J2835RX/TL
Washing machine model : DC68-02651B Digital Inverter Technology
Regards,
Karthikeyan P
+91 [protected]
karti.[protected]@gmail.com
Seems like everybody is facing the same problem. Even me !!!
The glass quality is very poor. It got broken into pieces while cleaning. The glass is unable to withstand such a small force while cleaning. And the Defrost option is not working.
I believed the quality control in Samsung and had purchased all home appliances ONLY in Samsung. Even my washing machine stops working in between while half of the operation is completed.
These incidents had truly shaken my brand loyalty towards Samsung.
Refrigerator Model : RR21J2835RX/TL
Washing machine model : DC68-02651B Digital Inverter Technology
Regards,
Karthikeyan P
+91 [protected]
karti.[protected]@gmail.com
kartipy's reply, Jan 24, 2018
Can I expect a response from Samsung on this ?
Dear Jitendra Singhji,
I have complained my issue on 10/10/2017.One gentleman visited but no action has been taken aftersuch long period.
I regret to inform you that I have not received glass.Hope you will help me urgently now.
Regards,
Shriniwas Deshpande
Pune
Mobile:[protected], [protected]
I have complained my issue on 10/10/2017.One gentleman visited but no action has been taken aftersuch long period.
I regret to inform you that I have not received glass.Hope you will help me urgently now.
Regards,
Shriniwas Deshpande
Pune
Mobile:[protected], [protected]
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Jitendra Singh
Customer Experience
Jitendra.[protected]@partner.samsung.com
Samsung India Electronics Pvt Ltd (SW Asia RHQ)