Samsung India Complaints & Reviews

Dear sir,
We have bought samsung led tv (Ua40f5100arlxl), bearing serial (Mqwm3pbdc00745b) on 02-02-14 of price rs.56, 900 (Fifty six thousand nine hundred rupees only) that to through finace emi. Suddenly while watching tv on 27-05-16, automatically screen gone to black and only sound is audible. We have registered online complaint vide request no:[protected]. Samsung executive came to our place, checked and confirmed that entire screen need to replace which will cost approx rs.26, 000/- which is ridiculous.Investing huge amount money on product which will not last atleast 2 years is absoulutely mistake from manufacturers. We have other brand tv's which is running years and years.
This is completely samsung manufacture defect and need to replace with free of cost and we cannot bear loss for it.
We understand that warranty is one year for some reasons. We never guess/dream/imagine brand new tv main screen will damage in two years which is the main part of tv.

We request you to look into this matter and please do the needful.
Please resolve the issue immediately. I have bought it from my hard earned money.

Samsung has to give back my tv in working condition with free of cost as it is manufacturers defect.

— we got the following reply from samsung care center which im not acceptable for it.

""""""
Arivukkarasu v
Jun 4 (5 days ago) to [protected]@gmail.com

Dear mr. Raju,
Greetings!
This is in regards to the complaint of your samsung led tv (Ua40f5100arlxl), bearing serial (Mqwm3pbdc00745b).
It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best in terms of quality and service of the products.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.
We understand that you expect a costless or discounted service for the product. We would like to inform you that the date of purchase of your product was (12.05.2014) and as such, the same product is out of warranty now. The unit needs to be repaired to rectify the defect reported by you.
Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is rs. (26, 356/-).
Thus, to conclude, we would not be able to cater to your request for free of cost repair.
Please confirm your decision so within 7 working days so that the necessary repair work can be carried out in your product
Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out in your product.

Best regards,
Arivukkarasu. V
Senior executive - customer experience
Samsung india electronics pvt. Ltd.""""""

We have been patiently waiting but no action to be rectify, now i would like to draw your attention towards our complaint that we are having a problem with ac conditioner for last 1 month. We have complaint so many times on tollfree no. People are coming but not able to resolve the problem. Sometime the said ac having compressor problem after some time they said ac having gas leakage problem, again after some days they said ac having oil problem. The exactly problem they are not able to find. Because of that we all are surviving a lot.

Now, we would like to inform you that now if the problem are not rectified, we may have to approach consumer forum. Our complaint no.-[protected], ref id no.-[protected]. Please do the needful.

Dear sir/mam,

I have used lots of samsung phone in my life. Even i am only user of samsung but its first time experience in my life. I bought this phone in 15 august 2015 its under warranty phone i have visited twice - time at samsung service at problem not resolve.

I don't know what can i do this phone some time i fell i will through phone but i think you guy can do something for your regular customer.

Regards
Ravi chauhan
[protected]
[protected]@yahoo.com

Dear Sir

In continuation to the previous complaint dated 05/06/2016 at 10.26 PM regarding my update [ID No.1302537].

I would like to inform you that after visiting the Samsung authorized customer service center as prescribed by you, Samsung Service Center in Ghaziabad in the name of Garg Trading Co. at Loha Mandi, Ghazibad has refused to change my Samsung Power Bank 1600 MAH stating it to be not orignal.

I have purchased it online from online website Book My Offer with the Brand name of Samsung and proper order no.[protected] stated on it. How would a customer get to know about the original/ duplicate products being traded online. Company like Samsung is not expected to sell duplicate products online.

You are therefore requested to kindly change my power bank as it is causing lot of inconvenience. Early response on your part shall be highly appreciated.

Regards
Prem Kumar
M-[protected]

The company backtracked its words on wavering Service Charges and Handling charges when i wanted to have a small attachment of a washing machine replaced. as it is only a small lint collector and has got clogged due to excess salt content in my water supply. they wanted me to pay visiting charges of 250/- while the machine is functioning properly i did not want any visit. the part can be replaced by any housewife and no technicalities are involved. Secondly they want me to pay handling charges 225/- while the part cost itself is 110/-, my point is that while you offer services all over India and yet on this small replacement you tell me that we have to create separate demand for every item which will be forwarded to Chennai and it will reach us in 15 days, how do you expect this to be true for such a big company. they dont keep ANY Spare par in their SERVICE CENTERS how do you expect service then ?
Thirdly after 10 complaints (they change your complaint number every time)
they agree to waiver your charges but once you go there (to the service center) they refuse to give you the deal, and are abusive if you insist. on return to complaint cell they cut off your line, keep you on hold for as long as 15 minutes and then disconnect/slam down the phone on you.

This is more of an awareness than complaint. I have read on internet that Samsung phone blasted or burnt but this has happened to me now and it is real. Samsung phone can burn or blast.

I am a regular user of Samsung phones I have been using since 2010 and This time I was using Samsung Galaxy Note 3 GT-N9005 and its been little less than 5 months since I bought it from ebay seller "mobileindustry"

there was initial problems like phone turning off like there ws battery issue but I ignored and usually turn back on whenever I see it off. I did used all the accessories originally came with this phone i.e. original charger, batter only thing which I used separately was my sim card and micosd card

so it was 3 days ago on 6th June 2016 my phone was 93% charged was little hot than usual which is normal. within few minutes after i unpluged the charger it started smoking from back panel and I threw it away then in few seconds whole phone turned in smoke. back panel melted from heat and smoke was very heavy. My son was playing nearby thank god nothing has happened to anyone o[censored]s it could have done major damage and could even burn down the house.

I need some advise do i have to report this to police or complaint here online and wait for a resolution?

Now who is responsible for this ? is it ebay seller or samsung which caused this damage

I have purchased the mobile set of Samsung J7 just 25 days ago. Before one week suddenly I was unable to switch my phone on. The very next day I went to the Samsung service center near Nagerbazar, Jossore Road. They told that the battery of my phone has gone dried. They also told that they will provide me the battery after three-four days. But I am continuously connecting with them trough phone at various Samsung service center. But they are not giving me such kind of help what they should do. I am perplexed. The phone is really very important or me. I want the battery as soon as possible.

The story begins when I purchased a washing machine from a dealer jitendra world, ganagapur road, nashik. I went for retail shopping rather than online as I thought I would get a better customer service though I had to pay little more.
On 16th Feb, 2016 I purchase a SAMSUNG automatic washing machine model No: WA 62H 4200HY, SR NO: 03125PBH200097. The sales boy assured me to give one year warranty on manufacturing defect. I asked to duly fill and stamp the paper. He said that only money receipt is important for warranty.. don’t worry about that. I asked the installation engineer and he replied me the same thing. From the first wash I found that the filter is not working properly, as the lint and debris is collected in my clothes, leaving dirty marks on my clothes. But I was a little bit confused. When I met with the same problem in second wash I called the installation engineer. I called more than once. But he did not come. Then for summer vacation I went to my native for two months. After returning as soon as possible I went to dealer on 5th June and complained about the issue. He assured me to solve the problem till 7th June. On 6th June, I got a message from service center about the service engineer bunty and his contact details [protected] with my request ID [protected]. At 8 pm (I could not understand about the timing as the sales boy has said engineers do not work after 8 pm) two boys came and checked the machine. None of them is Bunty. From their behavior it could be identified clearly that they did not know anything about the machine.
He said that he checked all the things…may be there is an issue with the filter. He had not a new filter net right now, he had to order and it may take 3 4 or more days to replace. We said ok, but request him to replace it as soon as possible as we are facing a lot of problems without the machine. On 7th June, 2016 at 7.45 pm I got another message from service center that your request is cancelled due to estimate is not approved. I called to the service engineer who came to our home. He said he did not know anything about the topic. I called to the dealer. After 5 minutes dealer called back saying that you have to pay Rs450 and only after that it would be replaced as the filter is not covered under warranty. But I have not found any instruction about the filter net in your site. Without a filter the washing machine is valueless. So how can one say that it is not covered. I can’t understand why I have to pay in 1 year warranty period. It is totally a manufacturing defect, not mine. Still I went for it and asked him to replace it.

I want to replace this order of Samsung powerbank because it is not working properly
Please replace this product or refund the cash it was delivered yesterday but I kept whole day for charging but today I just gone for charging the mobile it just wait for few minutes and suddenly it gets off.
But I want it replacement or refund the money please .

Dear sir,

Regarding my samsung mobile complaint .My mobile inbetween display and touch i found air gap day by day the air gap increase.In local samsung service center says we cannot able to cover under warranty basic.we done the job only charge basic minimum Rs 6000 charge. I purchase the mobile via online Rs 8990 only. date of purchase[protected].This issu is not physical damage its manufature defective. Kindly rectified my mobile issue needfull.

Purchase Invoice copy attached

Regards
P.Arokiyaraj
[protected]
prabu.[protected]@gmail.com

Dear Sir,
I had lodge a complaint few days back as my Printer is not working as it is still in a warranty period. Last week your person spoken to me on phone stating that he will come for repair but no one turns up so far, i request you to please look into this as i am an Advocate and my work suffers a lot coz my daily work depends on printer only. Request you to pls send some one immediately else i have no option i will lodge a complaint to the consumer court... Awaiting your quick reply.

Sir i am surendrafrom jodhpur i have purchased a split ac (1.5 ton)from samsung dealer audio gallery on 17th april 2016 and it was installed by your service engineer on 18th april 2016.

On the 3rd june evening the ac giving problem of not cooling so i launched a complaint to your call center (call no-[protected]) on 4th june morning.

A engineer from your support center on 6th june and after checking the ac situation he says that because of installation fault the acs gas has leacked so this is a matter of installation fault and problem will be solved by dealer engineer next day dealer engineer came and says that dealer will not solve this problem and it will solved by support.


The real matter is that who will pay for gas feeling because this is under warranty,

i am suffering between them for supports and no one is giving the support so plz do the needful so ac can work properly.

Worst customer care service you people have .Last month there was a gas leakage in my air conditioner for which I was charged a huge amount of RS 3700 and I was told that I wont face this problem again but exactly after 1 month m again facing the same problem and the service is least bothered. After repeatedly calling the customer care service number they sent the engineer after 3 days and he told me that there is a gas leak problem again .. and he had to take the ac to the service centre .Whole day has passed but not a single person came to pick up the ac even though I was told that they would send someone for it. I have called the service centre thrice but they are ignoring my calls. Is this the type of service you provide to your customers ??Going to file a complaint in consumer court today itself against your company for poor after sales service and mental harassment.Would never recommend anyone to buy your products. My current reference no. is [protected]

I bought the product 4 months ago.
I have some issue on the screen from beginning. I complained to the local customer service center in Gaya location. They told me that the will resolve after one month. Kindly let me know why the time duration is so big. The faith I have in Samsang brand is loosing now. I have been using Samsung since last 5years.
I recommended many people to buy the samsang phone. Kindly let me know what should I do. You are my last hope.

Hello,
This is to tell you that i bought a samsung refrigerator a month ago and this has caused me alot of problems. I bought it from aaina electronics and also have a 10 year warentee but we are not atall satisfied with it. There is no cooling in the refrigerator atall and all the vegetables and fruits go stale. It has cauased us alot of inconvenience and we have made the complaint thrice but there is no responce. So either we need an exchange or a complete full money back for the cost paid for the repair. And if this continues to happen we will surely switch to another brand. Looking forward for your action as soon as possible.
Thank you.

Myself purchased samsung refrigerator model no. - ref rt42k5468sl (5 in 1 convertible) from kbm electronics, mayur vihar, phase-1, delhi with invoice no. Mv200874/16-17 dated 19 april 2016. For 44, 000/-.
To my surprise, it was not cooling to extent that milk turn sour. Myself lodge a complaint and on a visit by company representative, it is concluded that this is the best capacity of product.
Myself feel like cheated by hefty advertisements in print as well media creating hype for product with no authentication.
Can anyone help in refund or otherwise replacement with better product.

I have bought Samsung washing machine wf550b0bkwq about 1.5 - 2 years back. Has been using it ever since without any problem. But...

Yesterday night, all of a sudden, the machine once showed the error code AR and got stuck. So I switched off and on back again. But this time there was no display, no response.

Today this guy came from the service center came and inspected the machine and told me the front display board is damaged and need to be replaced for about Rs.5000/-

REASON FOR DAMAGE: Nothing in particular, no water lodging, no power variation, nothing. Probably just poor quality circuit boards from Samsung India.


I have to check if my product is still under warranty, or the warranty has recently been expired. Whatever may be the case, I would advice all the customers to go for IFB / Seimens washing machine when you go for Full Auto models. My friends has it and is up and running for about 6 to 7 years now without a single fault.

DONT BUY SAMSUNG FULL AUTO WASHING MACHINES
BUY IFB / SEIMENS ONLY.

I'm about to loose Rs.5000/- for my mistake in purchasing samsung.

Hi samsung, i am a lover of samsung brand phones, i owned note serious of 1, 2, 3 and 4, now am fed of with samsung galaxy note 4.
I purchased note 4 on 7th nov, 2015.
So for i faced 4 time problem on network, phone auto switch off and on, mutli times hang off.
I serviced the phone in samsung care in bangalore, they changed the mother board, even though again same problem, i lost my valuable data for 5 time's. Who will take responsibility for this.
I am very fed off with this note 4.
Please replace my phone asap

Dear sir,

I brought a samsung power bank 16800 mah and got delivered on 01/06/16. Order reference number is [protected]. When i opened the box found the power bank looks like its a used product. I have charged power bank for more than 7-8 hrs and i have try to charge my phone it doesn't charge. I have tried calling to customer care number but call not connect .
My oder id is- [protected]
my mail id - shobhit.[protected]@relianceada.com
Phone No[protected]

Dear sir am amarjeet singh from Yamuna nagar I have purchased new mobile Samsung Galaxy j7 mobile date 9/11/15 Imei number :-352840/07/521/671/6
I have claimed insurance by syskagadgetsecure.my mobile phone is not working.my mobile is damaged by accident.I have traveled by two wheeler with my friend I seat the back side on bike.my friend is driving the bike.my phone is put on right side hand suddenly auto riksha hit my friend bike my phone throwing away the road & inside the waste water of drainage.I take the mobile by swiper when I have power on my phone but phone is not ON. I take mobile phone Samsung Mobile care.samsung mobile care representative took them pls you have claimed insurance by insurance company.your phone is internally some part is damaged. Dear sir pls provide my insurance claimed. Cim:[protected]