Samsung India Complaints & Reviews

My model is SM-G313HU.I am complaining regarding the mobile service provided by my mobile..it is hanging quite frequently and touch stops working...recently I went to mobile servicing centre located in BKP, WestBengal with this issue and they updated software and took Rs400 from me as my warranty period is over. They assured that it will work properly but still the issue is not resolved.

I Buy a samsung inverter AC 4.5.16 on the first day itself its found to be problem. first day there was water sweating inside the room with the indoor unit. after they recover the problem next day . on the second day it gives a noisy sound and cooling is very poor. i complaint it for several times . every time a engineer comes and visit home and check for two hours three hours and the problem was not clear till now. after 8 to 9 times visit they said the floor on your home is problem and the inverter ac always be like that giving this noise sound. i need remedy.

Dear sir/mam I purchased Samsung A7 on September 2015 from then till now I visited 8to 10 times to the Samsung costumer care regarding same problem that is screen problem ...my phone screen get loosen frequently from mobile body ...I visited first at Samsung costumer care bahadurgarh (haryana) ..they have changed screen but after some time again same problem arose with my mobile then I visited Samsung costumer care visakhapatnam so they repaired mobile but after 6-7 days again screen loosen but I couldn't visit Samsung care because I was abroad now coming from abroad I visited Samsung costumer care visakhapatnam they repaired now again I face same problem with my mobile set ...sir/mam i'my fade up by visiting Samsung care again and again so sir I think the problem is with my mobile hardware. ...sir/mam I want u to change my mobile or give me appropriate solution ...sir please resolve my problem as soon as possible. ...thank you

My Samsung front loading machine Model No WF8508NMW8 is less than 5 years old. it recently started making sounds while washing... and the service engineer attended to my complaint. He showed me chunks of plastic bits falling out from behind the drum and tells me that there is a plastic mold behind the drum which has broken into bits and the drum has to be replaced. the cost of a new drum is 8000 + service charge which I cannot afford now.

I am shocked to note that a reputed company like Samsung puts plastic molds behind the metal drum to reduce costs, increase profit and cheat customers. Most of the other brands of washing machines in our family are now around 10 years old and functioning well.

The sticker on the front of the machine says Diamond drum and is misleading when there is a flimsy material like plastic behind the metal drum.

This is ankit kr. Jaiswal i having grand 2 from 11 month. Phone is not working properly. I have already two times submitted my phone in samsung service center but the heating problem, charging problem, hanging problem does not resolve.In the last 11 month four time my grand 2 has been formatted. And two time has been submitted at coutomer care.
My probles is :
1. Hanging problem
2. Heating problem
3. Take 5 to 6 hour for full charging
These problem does not resolve.
So please replace this phone or return my money other wise i have to go consumer forum

Dear sir,

I have been a loyal customer of SAMSUNG MOBILES and have been a huge fan of GALAXY S series phones. i have used GALAXY S3 and GALAXY S5 and it was a very delightful experience hanging on to those devices but in NOVEMBER 2015 i bought a GALAXY S6.
IMEI: 357215/06/100977/8 S/N:Z8G706K0RD.

Few months back after marshmallow OS was updated by wifi hanging problem started coming i went to service center in PHASE-5 Mohali(PUNJAB) MOBILE SOLUTIONS they said that since you have updated your OS by WIFI some files must have been missed. So service center updated OS again and problem was resolved timely
Then again 3 days back problem started coming i went to same service center. Here I want you to know that first thing they tell me and all other customer is that it is water damaged or physically damaged before even checking the problem. Customer start feeling insecure there and then only satisfaction is a distant dream
People sitting over there by their outlook looks totally unprofessional they are not in company dress and there way of talking to customer is out of this world.
Coming back to my problem here they took phone as in-warranty and updated the software again and problem was not resolved. Then they said they need to open the phone and replace motherboard and touch but there is a problem.
Somebody calls me from service center and told me that if we open up the phone back glass will get damaged and it is not covered in warranty I told them don’t open it will come and talk to you people.
Today on 2nd June I went to service center to take my phone I asked engineer to let me talk to some senior person around may be manger or service center owner somebody came out I asked him what is his designation he said I am no one over here and I he is just here to talk to me.
He said that there is a very very slight damage which is hardly noticeable right above charging point on the edge of back glass due to which back glass will get damage when they will open it and as per my observation glass is damaged from inside there is tiny air bubble in it you can feel by your hands that there is no external damage, glass is still equally smooth as on other parts.
Now the solution to me given by that unknown person was
We will take your phone as out of warranty we will open it glass will get damaged we will replace it and you will have to pay for it we will check it for water damage if there is water damage then we will return your phone in broken glass back condition you will have to pay for motherboard also.
If there is no water damage then we will replace the back glass and after 10 days you come we will take your phone as In-warranty and then replace your motherboard
I was not at all satisfied with solution provided and felt really in secured as I thought it was unprofessional and by their outlook and again and again suppressing on water damage water damage I was not able to trust that unknown person as I thought whether or not they will definitely mark it as water damage although there has not been any such incident of water or physical damage from my end.
My questions are
How can you first take phone out of warranty and mark it as damaged and then again take it as in warranty after few days?
I am an in-warranty customer and there has been no physical or water damage at my end why should I pay for anything at all???
Why so there in not any responsible person at service center and so un-realistic solutions???
And I told them that glass has come off from inside not damaged but they are not ready to listen and arguing with me??
Also if a agree to solution given to me who will guarantee that when I will again go for motherboard in warranty change for second time they will say that since your phone was physically damaged motherboard was also damaged that time only and now they have proof for that also
Sir please provide me with a right solution there has been no physical or water damage to phone I really feel mentally harassed by all this. Also its hurting me personally and professionally without my smart phone every day

Regards
Sandeep

From: mark [mailto:[protected]@wings-promos.com]
Sent: 02 june 2016 10:16
To: '[protected]@gmail.com'; 'support.[protected]@samsung.com'; 'samsung. [protected]@gmail.com'; 'support.[protected]@samsung.com'; 'prayag. [protected]@gmail.com'; 'padmacommunications. [protected]@gmail.com'; support.[protected]@samsung.com
Cc: [protected]@yahoo.com; [protected]@yahoo.Co.Uk; [protected]@gmail.com
Subject: re: samsung, the worst brand, ever!

Dear mr. Ajay,

Yesterday a person called at 1030 hrs.
He said he was the samsung pick-up guy.
He enquired for the address and location route to the flat, which was shared to him by my colleague.
He said he would reach in 1 hours’ time.

I rushed to my previous address (God summit, hennur main road) and reached at 1120 hrs.
I waited and waited!
He called me at 1200 hrs and enquired for the route to the place again, which was given to him.
He said that, he would reach in 30 minutes time.
I waited and waited!

At 2000 hrs, he calls me for the third time and says that he is stuck in koramangala and cannot make it!
He said that, he will pick-up the fridge today at 1200 hrs!

I left for my new home at 2010 hrs and reached at around 2145 hrs.

Can you even begin to imagine what it was to wait in an absolutely empty flat, that just has a non-functional refrigerator in it, from 1120 hrs till 2010 hrs?

My patience is wearing thin sir (S) / madam (S)!

Warm regards,

Mark david verghese
Group account director

Wings brand activations (I) pvt. Ltd.
Promotions | events | trade fairs | crm | retail | rural | audit
Head office: 'wings house', no. 5m-236, 5th main,
2nd block, hrbr layout,
Bangalore - 560 043; india
Phone:[protected] / 25429533 | extn.: 305 |
Fax:[protected] | mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"in the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~robert bosch


From: mark [mailto:[protected]@wings-promos.com]
Sent: 01 june 2016 09:59
To: '[protected]@gmail.com'; 'support.[protected]@samsung.com'; 'samsung. [protected]@gmail.com'; 'support.[protected]@samsung.com'; 'prayag. [protected]@gmail.com'; 'padmacommunications. [protected]@gmail.com'; support.[protected]@samsung.com
Cc: [protected]@yahoo.com; [protected]@yahoo.Co.Uk; [protected]@gmail.com
Subject: re: samsung, the worst brand, ever!

Dear mr. Ajay and the three other samsung ceo office personnel,

Thank you for your telco the past two days.
I was expecting the issue to be resolved on the 30th of may, 2016 (It is what ajay told me), but i guess the subsequent call on the same day is acceptable to indicate to me a new deadline of 1st may, 2016.

I am hoping there will be no further delays.
I will wait for a call and action on-ground.

Thanks!

Warm regards,

Mark david verghese
Group account director

Wings brand activations (I) pvt. Ltd.
Promotions | events | trade fairs | crm | retail | rural | audit
Head office: 'wings house', no. 5m-236, 5th main,
2nd block, hrbr layout,
Bangalore - 560 043; india
Phone:[protected] / 25429533 | extn.: 305 |
Fax:[protected] | mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"in the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~robert bosch


From: mark [mailto:[protected]@wings-promos.com]
Sent: 30 may 2016 12:24
To: '[protected]@gmail.com'; 'support.[protected]@samsung.com'; 'samsung. [protected]@gmail.com'; 'support.[protected]@samsung.com'; 'prayag. [protected]@gmail.com'; 'padmacommunications. [protected]@gmail.com'; support.[protected]@samsung.com
Cc: [protected]@yahoo.com; [protected]@yahoo.Co.Uk; [protected]@gmail.com
Subject: re: samsung, the worst brand, ever!


Dear team samsung,

I take no pride in writing this, but people just ought to know that samsung is probably the worst brand, ever!
This goes out to as many consumers, the world over, through sms, facebook, linkedin, yahoo messenger, google and through other personal platforms.

There has seldom been a case of such gross neglect and inconsideration towards a ‘paying customer’.
It is apparent that, samsung’s post sales completely suck and we, consumers, are left to contemplating why we even considered samsung as a global brand with global, international and far-reaching processes.
What i have experienced, after purchasing a high-end ‘samsung’ refrigerator (805 litre / french model / rs. 1, 68, 000), has been excruciating and far from the standards expected out of companies and brands that, have grown owing to consumers buying into promises galore.

Allow me the pleasure to elaborate, why i believe, samsung is a terrible brand and company ~

Background:
I purchased, from croma, kalyan nagar, bangalore, india, the samsung refrigerator (805 litre / french model) approximately 5 years ago, paying rs. 1, 68, 000.
Before the warranty expired (1 year), the cooling system ceased to function.
The samsung engineers took close to 15 days to resolve the issue, while all the meats and perishable foods rotted and lay waste.
Since the then and till date, the refrigerator has failed 5 times.
Each time, the samsung engineers and / their so called trusted partners, have been late to visit, even later to rectify but absolute when it came to charging me.
Each time, i would be paying for different line elements, where the ‘failure’ in cooling remained constant.
It’s like they’re shooting off from a book of 101 best reasons to charge a customer.

The recent apathy:
The recent case has certainly brought me to my senses and has clearly demonstrated samsung’s intent.
They’re simply out to make money and literally intent to cheat customers.

1. 9 months ago, my refrigerator stopped cooling, again – for the 5th time in 5 years.
2. I called in the samsung so-called experts, who, post a great deal of debate and argument, came in to conduct repairs.
3. I briefed them on each issue of the past, the same non-cooling problem
4. I was indicated that, a permanent solution will be in place, for the 5th time
5. Work completed, the fridge seemed fine, as usual, after the 2 –day long repair work, which left my home in a mess.
6. I was charged again and that is quite obvious. I personally feel that charging a customer is fine provided work delivered is upto standards and promises given to us
7. I was told that, there will no further problems, but standard policies mean that, the warranty on ‘cooling’ is for 6 months only.

On the 12th of march, 2016:
1. The samsung fridge stopped cooling again and this time both the freezer and the remainder of the unit

On the 15th of march, 2016:
1. I decided to shift residence (From gold summit, hennur main road, bangalore to berlie street, langford town bangalore)
2. I therefore, decided to use two refrigerators at my new residence.
3. So i ended up buying a new samsung refrigerator, which i am currently using, since the 16th of march, 2016.
4. The previous samsung fridge i turned off completely.
5. As i was shifting residence, i decided to have the first samsung fridge ‘permanently’ and ‘completely’ fixed, then tested, post which to be moved to my new residence.

On the 24th of may, 2016:
1. I called the samsung toll free number and shared my displeasure at the break-down of the fridge and also completely briefed them regarding my plans to shift of the 28th of may, 2016
2. The executive assured me that, samsung will help.

On the 25th of may, 2016 @ 1932 hrs:
1. I received an sms saying that a service engineer by name of irfan has been assigned to my case, with the service request number [protected]
2. I did not receive any calls from the person nor anybody at samsung
3. So on the 26th of may, 2016, i called irfan who then said that, he cannot handle the case as it has been wrongly assigned to him.
4. I was asked to call the toll free number again. This was at 2130 hrs.

On the 27th may, 2016 @ 0945 hrs:
1. I called the toll free number and spoke to one ms. Aishwarya.
2. I had to repeat the entire apathy / episode to her and she too, like every previous samsung rock-star, told me that she will help me
3. I briefed her regarding the fact that, i needed to shift my residence and the date that, i needed to get the work done was before the 28th of may, 2016

On the 27th may, 2016 @ 1221 hrs:
1. I received another sms saying that, my complaint was noted and that, the engineer, one mr. Sudheesh, was assigned to my case.
2. The service order number was [protected]

On the 27th may, 2017 @ 2000 hrs approximately:
1. Sudheesh visits my home at the gold summit, hennur main road, bangalore, inspects the fridge, understands my issue, takes a photograph of the recent bill from lr enterprises (A samsung partner) and tells me that he will now instruct lr enterprises to come in the morning, the next day, and have the fridge taken away for repairs. (Please find attached the invoice from lr enterprises)
2. He said that, lr enterprises will take the fridge, repair it, test it and then install it at my new residence. He said that, this will be done first half on the 28th of may, 2016 (The days that i was scheduled to move my residence to berlie street).

On the 28th of may, 2016:
1. Nobody came, called and when i called sudheesh, at 1230 hrs, he says that, he has already passed the case to his office and that he cannot help further
2. I then called the samsung toll free and miraculously, the first service / complaint done on the 24th of may, 2016, did not show and only the service / complaint on the 27th of may, 2016, seems to be showing.
3. Anyways, i briefed the samsung call executive regarding the ‘challenge’ and she assured me that someone from r logistics (The samsung’s partner company, for whom sudheesh works for will call me)
4. Imagine my plight, its 1230 hrs, and i am alone at my place because all my materials have left for my new place, waiting for someone from samsung to call me.
5. Nobody did…
6. I called the toll free number again and had to de-brief a new executive on the line regarding the entire issue. She promised to ‘send r logitics’ a reminder.
7. I don’t know what samsung call center was doing / did, but nobody called me.
8. At 1430 hrs, i called the samsung call center again and had to brief a fresh executive on the apathy and like any of previous experiences she said that, a reminder will be sent
9. I then spoke to sudheesh, who said that, he just cannot help further because he had transferred the case.
10. I asked him for his boss’s number and he gave me 3 lan line numbers: 080 – 43560915/16/17. Sudheesh told me to speak to one ms. Reena.

On the 28th of may, 2016 from 1445 hrs:
1. I placed 4 calls to each of the numbers provided by sudheesh, that means a total of 12 calls, and not once did anyone answer the phone.
2. I called sudheesh back, who said that maybe reena was in a meeting and i should be calling her after 30 minutes.
3. I did… i called each of the numbers 3 times, totalling 9 attempts and nobody even answered the phone.
4. I called the samsung toll free line and, imagine this, had to brief a fresh person all over again, from the start. All this while materials that have left from this location to my new home and cannot get off-loaded as i am onsite waiting for samsung to move the fridge.
5. The samsung executive on call told me that, a reminder will be sent and that someone from samsung will get to me immediately.
6. Nobody called
7. At 1630 hrs, somebody at r logistics, answered the phone ([protected]) and this is the heights because, when i asked to speak with ms. Reena, the lady tells me that she is busy and just hangs up the phone.
8. I redialled and requested her again to put ms. Reena on, as it was an emergency.
9. She obliged, and when ms. Reena answered and i had to de-brief her again and from the start.
10. Ms. Reena assured me that, she will speak with sudheesh and call me back immediately.
11. She did not call and when i called back the same number, after 45 minutes, nobody answered.
12. I called sudheesh again, who finally gave me the number of one mr. R lalin ([protected]) and told me that he would be the person from lr enterprises, who will handle my issue.
13. 9 times i called mr. Lalin… first six times – no answer / next 2 times – phone busy / 9th time – he answers
14. I briefed mr. Lalin, who seemed to not have any idea about the issue. After listening to my plight, he says that, i will need to speak to one mr. John. He gives me john’s number, which was the wrong number…
15. 9 times after that, mr. Lalin failed to answer his calls
16. I even sent an sms to mr. Lalin requesting for john’s number, but till now have received zero revert
17. Since then i placed 22 calls to all of the 3 numbers provided to me by sudheesh and nobody answered the phone.
18. At around 1815 hrs, when i called for the 23rd time, someone answered the phone. I literally begged to speak with ms. Reena. Now i could hear the lady call out to reena and this is exactly what i heard over the phone… i am quoting her and in english, ‘just put down the phone’
19. I tried the number 6 times again, and nobody answered my calls.
20. I called the toll free line again, briefed a new person, again, who then actually told me that,

It’s the 30th of may, 2016 and 1022 hrs:
1. Nobody from samsung has even bothered to call / sms
2. My high-end samsung fridge (805 liter / french model), which i paid rs. 1, 68, 000 at croma, still remains in my old home.
3. While i am getting my new home in place, i am so concerned wrt the entire treatment meted out to me

To summarize :
1. Samsung rates, according to me, as one of the worst brands in the world, given the way they have treated, and continue to treat me


Warm regards,

Mark david verghese
Group account director

Wings brand activations (I) pvt. Ltd.
Promotions | events | trade fairs | crm | retail | rural | audit
Head office: 'wings house', no. 5m-236, 5th main,
2nd block, hrbr layout,
Bangalore - 560 043; india
Phone:[protected] / 25429533 | extn.: 305 |
Fax:[protected] | mobile: [protected]
Website: www.wings-promos.com
E-mail: [protected]@wings-promos.com

"in the long term, an honest and fair approach to doing business will always be the most profitable.
And the business world holds such an approach in much higher esteem than is generally imagined"
~robert bosch

Respected Sir

I am purchase Samsung 16800mah power bank from your site. when I am charged my phone Samsung grand quarto after one tine charge power bank is discharged. My phone battery in 2800mah. I am also complaint to you & you tell me action taken against my complain within 48 hours. but my complaint not resolved by you. Please replace my Samsung 16800mah power bank.

Sandeep Sharma
H.NO. A-7
BRIJESH NAGAR
PAPER MILL ROAD
SAHARANPUR
MOB.-[protected]

I purchased the above mentioned machine from Ahona Electronics at Santoshpur Avenue (CM No. 22705 dt. 20/4/14) with model No. 18FC3UAUQ and inner machine no. E258PPID403315 and outer machine no. E254PPOD401860. 2 days back, when the AC was on, suddenly a sound came from outer machine - gas emerged and the machine stopped. I have not further tried to switch on the machine.
Please restore it at the earliest.

Respected Sir

On 6.5.16, I lodged a service request via call no. [protected].There is a problem of ice formation in vegetable section resulting in all vegetables & fruits getting frozen & spoiled thereafter.Also liquids like milk is also getting frozen. Complain was lodged & service engineer cam & explained that it is due to damper malfunctioning .So he replaced the thermo case damper & .We paid a total Bill of Rs 895 for the same.

But problem did not resolve . So we gain lodged a complain & service engineer put a silver tape in the circuit & & keep the temp setting below 3-4. But since problem did not resolve & our vegetables were daily getting spoiled we again called customer care. Refrence No. [protected], [protected], [protected]. Mr Nitesh customer care operator told that the matter will be directed to senior engineer.

Engineer now came & told that its thermostat needs to be changed & it would cost Rs 1100. I told if thermostat was the cause of the problem then why he replaced damper at first diagnosis. So I refused to pay on hit & trial basis & demanded to rectify the problem first & then take charge for the actual defective part . But the Engineer is not ready to repair until I pay.

Kindly look into the matter & resolve the problem

Rgds
Bhaskar Das
Manager
Maruti Suzuki India Ltd
[protected]/[protected]
145/B, Vikrant Enclave, Mayapuri, New Delhi-110064

M again complaining about the same Note Edge problem. N number of times i have sent you mail regarding this phone but still its not sorted out yet..
Again i am facing problems with this phone.. its speaker is not working properly.. its voice is less than before.. ringer voice is also less.. and that restart problem. Now it does not get restarted but on my finger print lock it shows again and again your device has restarted and i need to enter the backup password.. what the hell is wrong with your products and services.. you just force your customers to go against your complany and file a complaint in consumer court.. now i also need to take this action.. because this is the end of it.. neither i will tolerate such a bad service in such a high cost nor i will going to go it as easily as you are thinking.. such a bad experience with this device of yours.. so many problems in just one device.. i wont bear this now.. your company need to face the circumstances after this..
Thank you
Aditya kumar
[protected], [protected]

सर मैंने 27 मार्च 2016 को samsung मोबाइल s7 edge परचेस किया था. उस में लगभग 15 20 दिन पहले स्क्रीन में कुछ लाइने आ रही थी उस मोबाइल को मैंने care zone मोती नगर दिल्ली मैं सही होने के लिए दिया उन्होंने उस मोबाइल में स्क्रीन डाली थी और वह सही हो गया. लेकिन 10 दिन बाद फिर से उसमें वही लाइनिंग आने लग गई. मैं फिर से मोती नगर samsung सर्विस सेंटर मैं भी अपना मोबाइल डालकर आया उन्होंने 2 दिन अपने पास मेरा मोबाइल रखा. और 2 दिन बाद उन्होंने मुझे मोबाइल लेने के लिए फोन किया. जब मैं मोबाइल लेने गया उसमें फिर से लाइनिंग आ रही थी. और मुझसे कहा कि आप मोबाइल ले जाइए और दो दिन बाद हम आपको फोन करेंगे जब मोबाइल की स्क्रीन आ जाएगी तब हम आपको बुला लेंगे. सर मैं इस परेशानी से 20 दिन से जूझ रहा हूं कृपा करके मेरे इस मोबाइल को रिप्लेसमेंट करने की कृपा करें सर मैं कितनी बार सर्विस सेंटर के चक्कर लगाता रहूंगा . सर मैंने एप्पल फोन लिया होता तो सर पहली बार में ही मुझे नया फोन मिल गया होता. मेरे ₹57000 बेकार होते दिखाई द* रहे हैं. सर प्लीज मेरा फोन रिप्लेसमेंट करवा दीजिए. मेरा रिफरेंस नंबर [protected]. My mobile no. [protected] pramod kumar maheshwari my email id [protected]@gmail.com

After posting this complaint with reference no.[protected] in May 3rd week, I received a call from Customer Care who provided me local service engineer no. and assured me he will sort out the matter. Last week an engineer inspected the refrigerator and taken images and video of the refrigerator. After two days they informed me this defect is irreparable and as the product is under warranty period, they are offering 10% value of the refrigerator. When I asked what ridiculous they are saying, a fridge worth Rs.17500 will be given a 10% value of Rs.1750. Even if I sale it in scrap it will fetch me higher value. Worst thing is they don't have any solution and every alternate day a new person is calling me and asking me what's the problem. After elaborating entire story the "new person" saying politely the same thing of 10% value and when I'm asking how come such "funny" solution they are coming with, they are saying this is the only solution and at best they will revert after consulting HO. And this is happening for last one week without any solution. It appears they are passing on the complaint to a new member everyday so that the problem can linger.I'm fed up now and don't know whom to approach. Is this the way Samsung deals with their customers?????

Sir/mam,
I got an issue regarding cooling problem in the refrigerator on 3.5.2016
And a technician named kanhaiya lal came and took Rs. 344 and said that the refrigerator will work correctly after 2-3 hours but after that much time the problem is still there in the refrigerator.
And again we called the service centre and the same person comes and checked and again the problem doesn't solved by him. And when we are calling on Samsung service toll free no., then first they register the complain and then we ask about the action of that complain, then they say that your complaint has been cancelled. This misbehave from Samsung is not valid from the company.
Please have look on this attached bill, and take some action.

The LED TV purchased was purchased in December 2012. I faced issue on 25-May-2016 and raised a complaint with Samsung customer care. Service Request the service engineer visited to repair and confirms LED Screen have issue and on cross checking with his office confirmed that LED Screen of this Model Cost us Around Rs. 25, 000/-. After knowing that we need to spend another Rs. 25000/- for the TV which is purchased for Rs. 70, 000/-. I have shock of my life. My Mother - in - Law shouted at me. I again called customer care on 31 May & 1st June 2016 Complaint # [protected] to raise an issue regarding the Quality of product . Customer service executive told that Senior Person will be call regarding the issue. I was promised a call back in 4hrs but got no feedback or response.

I also have to repair my Samsung Double door refrigerator exactly after 3 years.

We have bought the product keeping in mind the company name and reputation even after most of my friends are suggested not to go with Samsung.

It means Samsung is manufacturing product with Exact 3 years Life and it will not take any responsibility of the product.

Ms. Meenakshi Nimkar
[protected]

Hello
Im using the ac of your company and its last servicing was pending but at the last date your executive didnt came. When the free servicing date was gone. Your company executive automatically came to service the ac in charge. If you cant provide the free servicing then why are you offering it. And your person are blaming us that we are out of town. This is the strategy to make money from the customers. Its really not making a good relationship with your products and services. I already booked before the warranty period but your executive have doesn't time. I want the my last servicing free as per the rules.

Defective product backed up by the worst service ever!!!

I bought a new A/C and within 2 months of purchase I have had 4 issues and to get a technician I have to wait 2 days each. The customer service and the service teams are so pathetic and they treat you like beggars. They lie about callback and never follow up on my complaints. I warned them if they don't address my problem I will go legal and they have said that they can't do anything so I'm going to go legal now as they think we people are not scared and they can walk away with our hard earned money.

They lied on my face that the machine is working fine when it is not. They sent some uneducated tech to fit the machine and they goofed up so that cooling stopped completely due to gas leakage within 1 week of installation. From then on it has been a nightmare with ineffective cooling, water leakage in indoor unit and pathetic untrained inefficient customer and service delivery teams who lie on your face and make you wait for two days for their mistake in goofing up installing the new A/C.

****NOTE BELOW TO THE VICTIMS OF SAMSUNG"S GAMES****

People who have suffered mentally with the neglect and the worst customer service, lies, pathetic skills, no respect for the customer, you need to support me as I'm planning to sue Samsung. If required, all of you victims would have to back me up. I shall attach excerpts of my email exchanges with the service teams so you can see how they treat their customers.

Hello!
Myself Tejas Sharma.
From adipur (kutch) gujarat.
I had given my samsung galaxy s3 neo for an simple repair for the volume key and front camera clearing on 30/5/16 monday.
As my mobile is in warranty period
The phone was given to the samsung care in gandhidham (kutch) as center said that the mobile will be surely returned to you on 1/6/16 wednesday. As repairing will be done in rwo days only!!
But yet today i called in the samsung care they told that your mobile is in process yet wait for more 2-4 days for return..
As i am a customer not satisfied for the service which i should get in warranty period.
As well as disappointed for the slow service.
Hopefull to get an appropriate reply or feedback from the samsung customer care service center gandhidham.
Details of the service no.900744
Given--30/5/16
Thanks..
Waiting for my mobile.

Dear sir,

I had purchased e700h on 1st july 2015 under corporate plan (The nielsen company). I went on 25th may to samsung service centre m/s sapphire (Dadar east) for repairing my mobile phone due to the complete death.
Once samsung person examined my mobile he said that some water has been spread. I told him this is not possible then he told me may be sweat has been spread from the sight gap of your mobile so because of that your display has been crashed and for repairing your mobile the cost would be around rs 8000.
After that i raised a question that then who will use the mobile if such an incident will happen? After that he asked his person to re-exam my mobile, after 15 minutes once re-examining was done he told me due to liquid damage your display & mother board has been crashed so for that the approximate cost will be rs 12000 and he also said that instead of these expenses pay us rs 400 for service charge and buy a new mobile.
I told him that you told me first that water or sweat has spread now you are saying that it is a liquid damage so that is why my display & mother board has been crashed. I said this is not possible my mobile is not damaged because i have not fall it anywhere. If mobile would be damaged then my screen would have a crack but nothing is happened to my screen. How you can say i have damaged my mobile? Please repair my mobile because it is under warranty. But he refused to repair and ask me to pay rs 400 (Handling charge) and take your mobile. I refused to take my mobile and i left from the service centre.

I also raised a request through samsung customer care and request number is [protected]

Please look into a matter and inform samsung to repair mobile.

My mobile number is [protected].


Regards,
Jitendra hadkar

Dear Sir
I am deeply concerned now with the quality of service provided by Samsung now a days while this was one of the strong area of Samsung.

I had raised a complaint (no- [protected]) of very poor cooling in my refrigerator. Service Engineer (Neeraj - [protected]) visited my house and informed me regarding the problem in the filter located above compressor which needs to be replaced and then to refill the gas.
Accordingly he sent his technician on 14th May who did something and raised the bill of Rs 1350 to rectify the problem including Gas filling.
Bill No 3665 attached herewith for your ready ref.

Immediately after his visit, we observed that the cooling has become even worse and all the vegetables & milk kept in the refrigerator became useless within the night after this service.

Again I raised the request and the same person visited my home and without doing anything said to us that the refrigerator is okay - he advised us to switch off the refrigerator in night after 11.00 PM.

Then again I raised the complaint & got a new complaint no - [protected] and that some swas informed that senior engineer will visit this time. Ultimately Neeraj visited again and informed that the gas refilled by the technician is actually less in qty so he will send another technician to refill sufficient gas.

Now even after 10 days, nobody has visited while I had reminded Neeraj 3 times. After-all he informed me that his Supervisor (Abbas - [protected]) is not listening to his request and not sending the technician. He asked me to talk to him directly. I tried to contact him but his phone was coming switched off.

What to do, again I raised the compliant and informed everything on 29th May and got the text msg in mobile for the same person Neeraj who is going to resolve the problem.
As usual nothing has happened in last 3 days ????

This is clear case of humiliation for almost one month


Best Regards
Devraj Singh​

A4/203, T-4, Purvanchal Heights,
Sec - Zeta 1,
Greater Noida​