Samsung India Complaints & Reviews

I have bought one refrigerator bearing model no. Rt56k6378sl/tl-ref-ff-sno. 0d154dbh300393 samsung ref no. Efd[protected], inv no. Sc2009, on 29th april 2016 from meera electronics, gandhidham, from the time of of installation of refrigerator cooling problem occurred which i have intimated to the dealer after engineer visit happened but the engineer who have taken photo of product and said i will raise the issue with company and problem will resolve shortly, after that no response from company i have received, after that i have made complain on phone on 06th june 2016 after that one engineer came and open the product form inside and said i have made my best effort and problem resolve from the engineer side but i felt same problem once again i have made complain on phone on 13th june 2016 and complain reference no. [protected] provided by the person who have attended my phone and i have been assured that engineer visit will happen next day till 08pm and i have been received one massage that engineer sanjay contact #[protected] has been assigned against my service request on 14th june 2016 at 08:46 am after that no engineer visit happened and one more massage from company received by me that part has been ordered, engineer will re-visit in 3-5 days. When i have spoken with the engineer on above given phone no. Which was provided by me form company the said engineer said he had inspected/examined the product and the said product was made according to the condition of korea and it will proper work if temperature will remain upto 30 degree c and he assured that he has communicated the issue with company and it will resolve shortly but till date i have not received any response from the company. Kindly go through the matter and replace the product immediately which was wrongly supplied and sold to me.

Maine[protected] ko samsung galaxy A8 kharida tha. Unfortunately uska display crack ho gaya or baki pura mobile sahi tha or ise lekar mai samsung service center gaya. Mobile ka insurance tha to unhone kaha ki claim kar do or unhone ye bhi kaha tha ki kahna ki mera mobile damage ho gaya hai accident hone ke karan. Mai ghar aya or jaisa Service Center walo ne kaha wo maine kah diya. Or dusre din maine unhe (Service Center) claim number and ID de diya. Mujhe pata nahi tha ki kya karna hai isliye maine unko de diya qki unhone kaha tha ki jo bhi kuch karna hai hum kar denge isliye maine unhe mobile deke ghar aa gya. Ek hafte bad mujhe apna mobile mil gaya or unhone mujhe repairing bill nahi dia. Kuch din mobile chalane ke bad mobile ka display bahar nikalne laga qki display sahi dhang se nahi laga tha. Ise lekar mai bahut chhakkar laga chuka tha Service Center ke pr unhone har bar tal dia. Bad me maine insurance company walo ko call kia or maine claim amount ke bare me pucha to unhone kaha ki pichla jo claim tha wo Rs.23971 ka tha mujhe ye sunke hairani hui qki maine to sirf mobile ka display badalne ke liye kaha tha Samsung Service Center walo se or display ka Rs. 8500 ke karib tha. Maine is bare me unse bat nahi ki or Mobile thik karane ke liye chakkar katne laga or Bad me unhone kaha ki dubara claim karo to maine dubara claim kar dia par wo cancel ho gaya. Karib do mahine bad maine phir claim kia. Is bar claim approved ho gaya or maine jab syska track complaint me dekha ki mobile jo hai wo customer ko deliver kar dia hai par mujhe abhi tak mobile nahi mila unse pucha to wo kah rahe hai ki ho jayega thik.
Pehle to un logo ne mera insurance ka paisa liya or kam bhi sahi dhang se nahi kia.Pehle claim me unhone mujhe 1 week ke ander mujhe mobile repair karke de dia par is bar 1 month ho gaya hai mujhe abhi tak mobile nahi mila hai.

Sir i purchased smasung smart tv and for skype ispent another rs6000/- for smamsung skype camera. I was enjoyng skype till june 16. And found no skype on smasung applications on the screen it is unfair to stop the programme. The amount spent on camera is a waste now. I request you to taks immediate action to restre skype on the tv otherwise aloow me to return the camera for refund. Hope anearly action and reply. It is not fair to put customers like this. An early action is highly appreciated. R. U. K. Nayar no.29 sharanya, sankaran avenue, pandian street, velachery, chennai 600042 tamilnadu telophone no.[protected] mobile no. 91 [protected]

Samsung being a reputed company and i being a regular samsung product buyer had never faced this issue regarding customer service, lately when an unprofessional gentlemen mr yutlal yadav from techinical support team misbehaved and misguided me while conversing with him regarding my recently purchased faulty oven. Its been one week now and no action has been taken.
After several calls to samsung customer care, this unmannerly gentlemen calls me and tells "its not my duty to provide you any information, i'm calling from technical team"
Then i asked him when can you send your engineer. He again replied saying.
"i'm not here to tell you exact date and time, m just here to forward your complaint". I asked him, why you talking abruptly?. He answered. You are talking abruptly not me.
This really shows where he comes from and how educated he is. Never met such kind of illiterate and inefficient executive.
I highly request samsung to take necessary strong action against him as this kind of people in service center tend to spoil brand name and expectation of customers, and train them properly before sending them on floor.
Expecting an prompt update on my product replacement.
My request id is : [protected]

On 09/05/2015 i bought a galaxy core 2 (Sm-g355h) mobile phone from you. I have discovered that the phone has the following problem 1-hardware.2-sofware.3- device, hanging 4-battery.5 default application are crashing (E. G.- gallary etc.)
After one month the set started crating above mention problem i have have already made many complain to samsung authorized service center (A-29, opp. Ram krishna math, nirala nagar, lucknow) manually and as well as online registered complains who’s details are as follows:-
[protected] 25/04/2016
[protected] 24/07/2015
After sending the set to service center and as per them they have changed the mother board of the set dated on[protected]. But the problem still persist.

But my problem persist same till date :-
The [consumer rights act / sale of goods act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract i am entitled to have the phone [repaired/replaced or refunded] and i would request that you confirm that you will do this within the next 7 days.. Because my mobile warranty ending on 0 8/05/2016.
I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you
Yours faithfully,
Rachna agarwal

1. Our samsung washing machine stopped working. Our machine was under warranty.
2. We lodged a complaint on 9th june 2016. Service person asked for a bill and we gave them the copy. They confirmed we are covered under warranty
3. Kamlesh engineer was assigned to us.
4. He visited us on 10.06.16
5. 11.06.16 they told problem is with pcb of machine which is solved. Still they want to take machine for wiring check up
6. No callback/no pick up of machine - nothing
7. 13.06.16 we called up and after heated discussion they came to pick up the machine
8. 14.06.16 we got a surprise call that we are not under warranty and we have to pay first 4000/- for pcb, after 2 days pcb will come, after they will repair... And a long schedule given
9. 15.06.16 we asked for a reason, , mr. Dhimant solanki said "he is the final authority of samsung and whatever he says i have to accept else i should do whatever i can, he will not send the machine" - a real rude reply
10. We politely asked for senior person number - reply from him is he will not provide
11. We called up customer care thrice. Lastly at 8 pm in night we got a call from manish kandariya senior manager- conversation ref. No. [protected]
12. Result - headache and mental pressure - even after having a trust on samsung brand. We were earlier user of whirlpool and we on a feedback from baroda, gujarat preferred to go from samsung.
13. Jamnagar samsung felt us that we were beggar and made us run here and there. I assure u that samsung as a brand is tarnishing its image in jamnagar. A leader seller of jamnagar ketan electronics for this reason does not sale samsung products

It's being frustrated writing a complaint but m force to do this it seems that I have wasted my money by purchasing Samsung handset . I have purchased Samsung J2 handset IMEI no: [protected] in the month of November I have gifted this handset to someone and it's shameful for me because I have got this phone back due to hardware issue. I have given the handset at Batala Road service center to fix the issue and yesterday they had returned the phone after 4 days as its touch was not working I collected the handset at 6:00 PM and now today when I tried to use this it's not working in fact it's not in working condition I am unable to switch on it I went to service center again on 14-June'16 and they are not attending me it seems they are giving me the reasons which are out of my mind I had given the handset with some other issue and they have created there own story with handset.
I would request you to please help me to resolve this issue as the handset is in warranty period of more 5 months .
Request Number :[protected]
I have visited service centre yesterday and now I have got the reason that there might be some liquid was put in the phone that is why it's not working I just want to confirm in 6 months there was not such issue created and suddenly I have given the handset to service center and it got damaged I have put the phone in charging mode after receiving from service center and it stopped working suddenly I can also say the liquid was insert by service center guys .Very silly excuses m getting I have not use the phone even for 1 hour after collecting from service center . Please let me know what needs to be done as its getting delay day by day.
Please help .

Vishal Bhatia
[protected], [protected]

Hi,

I actually purchased S7 edge on 19th May June and found some build quality issue as well as some internal issues. Lot of gaps all over the frame and back panel giving jarring issue when we use the speaker.. overheating and slow charging and some network issue. I called customer care 25th May and raised complaint. The executive told me engineer will visit on the same day for in home pickup. But no one came. After waiting of 3 days I called and escalated. On 2nd June and person from Techno Care Tambaram (Samsung authorised service centre) and checked my device and accepted all the issues and will discuss with manager for further decision. After that I didn't get any response. I called the service center but no one picking the call. So I called the customer care and also sent mail to ceo email I'd.

After that Mr. Abhishek from customer support called and told there is no issues with device and did some small adjustment and now the device is perfect. As per Samsung policy if the complaint received with in 7 days they will issue DOA certificate. But for my case they did service. I asked Abhishek to arrange a call from the service engineer. Then Mr. Jagan who checked my device called me and told there is Bluetooth band in the back of the device was not fixed properly that's why the frame not fixed properly. And also he told he heat the panel and fixed. I spent around Rs. 60000 for a product which Samsung declared it's their no1 flagship phone and also it's IP68 certified water resistant device. But the phone comes out with build quality issue. How I can accept this kind of device. ABHISHEK simply ask me to take the device. How poor the service industry in India..They are not value the customer. Pls publish this issue

Sivakumar
[protected]
My complaint no:[protected]

Dear sir,
I have placed an order for Samsung 25000mah power bank on 13/06/2016 in bookmyoffer.com with cod, I have received it 5pm today i.e. 17/06/2016 by paying 598rs. The reference number for this order is [protected].
After open the parcel I could see a damaged power bank with 20800mah capacity and not working at all. I am trying you so many times from then to call book my offer customer support, but call is received by that number with no response except music.
I am requesting you kindly do needful.

Thanking you,
Amandeep

I purchased samsung washing machine model wt1007ag/tl from phase-7, mohali on 10.11.15.

On 13.06.16 i registered complaints through complaint no-[protected] for problem in spin tub cover.

Got sms about complaint no and otp no along with service person name with assurance that the fellow will visit today or maximum on 14.06.16, but there was neither anyone called up or send alert about the same till 14.06.16 evening.

Than i called service engineer about his visit time, but got surprised that he doesn't have any information on same. Than i send him the sms received from toll free number.

Finally gentleman came on 15.06.16 and checked machine and ensure that he will share information with service centre and confirm estimate of component.

After waiting for 2 days finally i called toll free number on 17.06.16 and spoke to ms disha @ 7.47pm to get feedback on my complaints. It was surprised to hear that service centre has closed complaints with remarks that machine owner doesn't want to replace the same.

My request to samsung & service centre both that i want to see the service call report in which we stated such statement that we will get replaced the component at our own.

It is very poor show on both the agency and manufacturer.

I want to sue both service agency and manufacturer, please suggest me the process on same.

Regards,
Rakesh bhardwaj

Been really heart breaking and sad that despite purchasing one of the best brand of india ; i am not able to get comfort a single day from the AC which i have purchased in the month of April.
I have purchased samsung 3 star AC in the month of april after the installation it was not giving me chilling so i complain against this matter.they came and filled the gas.in a new AC why gas filling is required?according to them problem have been resolved but in vain.
I again realise chilling problem as after every 10 min com pressure was off.
I compliant again .they came
Again they said problem have been resolved.
but not.again the same problem.
I said it very clearly to the service center and to dealer that there can be problem in machine please look it seriously or give me the replacement .
After assurance from their end this will be last visit if the problem will not be resolved they will replace it .i allow them to come.
But again they were not able to fix the problem.
all i wanted to say its been five visit and the problem has not been sorted out.
There can be problem with machine. Why u people r not understanding this and making ur brand value down by Harris sing me.its been the peek summer time and i am not able to get the comfort of AC...
I am so disappointed and the same time angry and frustrated with this product.
This the limit.i need immediate replacement.
Hoping some brand value must be with u.
Few complain no r with me not all
[protected]
[protected]

I wrote complain regarding double door ref no cooling on 9th june

Complain no: [protected]
[protected]

Name: kiritbhai kotadiya
Mob:[protected]

I got wrong company power bank.
Hh hhsjjsjdbjw on Jun 17, 2016
I complained about the power bank is damages and i received Samsung power bank but original product is mi power bank so tell me and i wish refund my money.
Please let talk about its problem. And also talk about how i get my refundable money and i feel very badly with your company and i would like to please take the quality and relevant products. Thanks...

Hi All,

I bought a Samsung fully automatic washing machine and a double door 5 star Refrigerator with warranty of 10 year on digital investor. The tub of washing machine blasted with in 1-2 months of purchase and although they repaired it but all the clothes inside it were torn.Now my refrigerator is having gas leakage problem and company is saying that it is internal leakage and that is not repairable and they will refund for it but by cutting depreciation of 22% for each year so they will refund only marginal amount.

Samsung is dumping waste products in market and they are not tested properly. They are taking advantage of weak consumer laws in India.Their products are not only bad in terms of technology but also dangerous to life as I mentioned the case of washing machine.

The split AC was bought on 23rd June 2014, within the first 3 months the gas had been filled thrice at different intervals during this period. Till Sept 2014 the gas was filled four times, which means that no effort to plug the leakage was made. Again the gas has leaked and as a result of that the AC not sufficiently cooling on 22nd May 2015 again a complaint was made through the Agra dealer Samsung Plaza. Somebody came from the service centre Agra and announced that the gas had leaked and needs to be filled again.
Under normal conditions the gas should not be leaking so frequently. Once or maximum twice one can understand, it has already been filled four times and now they want to do that the fifth time.
From June 2015 till sometime in Oct 2015 we were travelling and the house was locked ie the AC was not being used.
In june 2016 again the same problem of ac not cooling came up.
This leads one to conclude that there is some inherent problem with the machine. Now very conveniently the service centre says that they will carry out a thorough check up and we have to pay for all the repairs as well as for the parts. They are not taking into account the past history of the ac or the negligence of their technicians.
We are a retired couple, senior citizens and find it very difficult to firstly book a complaint and then have new / different boys into our bedroom each time this happens.It causes a lot of harassment and frustration forcing us to think that maybe we have made a wrong choice in buying this AC.
I hope you will personally look into the matter and resolve the issue once for all by making a full refund so that we may purchase an AC of some other more reliable brand.
Looking forward to an early action and thanking you in anticipation

Col Manhar Sharma

It's only a month old refrigerator. Cooling in the lower compartment is not sufficient even at 1degree celsius. Foods get spoiled everyday. The engineer who came to install and to demonstrate the product did something to increase the flow but it had no effect. Things are still getting spoiled everyday. Kindly attend to the complaint at the earliest.

I bought my samsung s6 in august 2015... the worked very well but after 7-8 months its display starts blinking and today i.e 16/6/2016 its display completely blanked ...then i approached service center they told me that your screen will be replaced but money will be charged i.e Rs 9000... what do you think am i a fool who bought 40000 rs phone and will still pay rs 9000 extra to get my phone repaired when it is in warranty... so i request u to plz get my phn replaced or repaired ... its my humble request to u..

Hi EveryOne,

11 Reasons why you should not buy any Samsung product in India based on the colourful advertisements.

1) The products they sell in India are of poor quality and it will certainly give problems in 1-2 years time despite taking extra care.
2) The service provided in India is pathetic. You approach the Service centre with 1 issue and return with 2-3 issues.
3) They have a policy to maximize profits without any liability.
4) If you add up the time you spend at the Service Centre and raising complaint, you are losing approximately 48 hours of your valuable life.
5) Samsung does not compensate for the time, energy or money spent by the customer in pursuing the problem.
6) The repaired devices are not tested before giving back to the customer.
7) We Indians show patience and are considerate. Samsung takes advantage of this fact
8) Samsung DOES NOT TRUSTS its Indian customers but Samsung wants its Customers to trust them. Customer is always wrong and he/she is always lying.
9) Contact details of Regional Manager, Area Manager or higher managerial staffs are not shared with customers as it is convenient for the lower ranks to bury a major issue and commit large scale frauds.
10) Repair work is exaggerated in order to get more profits.
11) Technicians are totally unaware of the software and hardware of the Samsung Product. They are incompetent. If a test is conducted on basic know how of the device.

These points are from personal experiences mentioned below

I, Thomas V, had bought a Samsung Note GT-N8000 in 2012. I take extra care for the electronic devices because being from a technical background I know how to and how not to use mobile devices. This is evident from the number of mobile devices I possess, ranging from the old Nokia 6600 to the Ipad 128GB, all in perfect working condition. After 1 year of moderate usage the Samsung Note stopped detecting the Sim Card. I quickly found out the reason that the Sim Card Tray had a broken pin. I made a rough research on the Sim tray and found out that the Sim tray is a separate unit which needs to be replaced from the Samsung Service Center. I took it to the Service Center at New Delhi. When I asked what needs to be done the, technician, in a blink of an eye, said that the Motherboard needs to be replaced. For your information this motherboard costs Rs.10, 000/-. I asked whether there is any other way to sort it out but the answer was the same. Now I showed him the image of the Sim card Tray unit and asked the same question a third time. This time he understood that I have done my homework and completed the whole work. Can you guess the total charges?... Rs. 800/- including Labour charges. So I just avoided a fraud of Rs.9200/-. Giving the Service guys the benefit of doubt I conceded to my ‘Chalta Hain’ attitude.
Another year o[censored]sage and the Samsung Device crashed completely without any warning whatsoever. In other words it got Bricked. I made extensive research on why the device crashed all of the sudden and how it can be revived but no avail. The only logical conclusion that I could make was that a chip must have fried. Take due note that I am not a fan of rooting devices(getting master access to the firmware) so the Note was running on Stock ROM(the firmware installed by Samsung). I took the device to various Samsung Service centre across India and not a single Technician could pinpoint the problem caused. The only solution they could offer was ‘trial and error’ method. Till date the cause of the problem is unknown and no one has any idea about how this issue can be avoided. Such level of incompetence added with my earlier experience prevented me from giving the device to any Samsung Service Centre for about a year. Recently I felt that I should get it repaired and someone less privileged could use it. So I, against my will, took it to the largest Samsung Service Centre in North Mumbai. They said that that the motherboard and battery needs to be changed. When asked why the battery needs replacement they said that the battery may be faulty which may have caused the motherboard to crash. I chose not to argue and gave the product for replacement of battery and motherboard. After a week I got the repaired device and paid the bill amount of Rs. 15, 226/- . In the repaired device I found out that the WiFi was not working properly so I brought it to the notice of the technician and he confirmed the problem. I was surprised to know that the device was handed over to me without proper testing. The Samsung device was again taken for repair. After 8-9 service center visits, 20-30 phone calls, 2-3 hours waiting for each service center visit and after the second repair, I am being told that the product will be returned only after payment of additional labor charges. Anyone with sound mind can understand from the above two instances that Samsung product is made of poor quality, technicians are incompetent and phony, pricey repairs, irresponsible customer Support with no liability, even the repaired parts are faulty, no testing is done before delivering the product, customers are mentally harassed to great extent and finally that this is not an accidental mistake from Samsung’s side because it happened to me twice. Now I suppose that the whole Samsung product was a scam where the customer is fooled from the day the device was purchased.
“Fool me once shame on you, fool me twice shame on me” I will never be fooled again to buy any Samsung product even if it is for free.
I would strongly suggest everyone to go for other brands because of the hardship I personally faced regarding the first and last Samsung device I have owned. You could be the next victim of such fraud. Chose wisely

Samsung Reference No.:[protected]
Bill No: [protected], [protected],
Date of Incident:from 25/05/16 to date

Why your care cantre not available mobile charger . When i go to your care centre then they say if you change your charger wire then you will recieve your in care centre and after five days we receive charger and mobile. Why you recieve our mobile. Why you do not believe on customer. If you do not change charger then why you 6 month warranty of charger.i no again again visit in your care centre. Your care centre fourty km distance from my city.

I have visited the Samsung mobile phone company customer care service center for complaint about my Samsung mobile at Ghazipur on 4:50 p.m. 16/06/2016, but it was closed when I reached there.

So I have lost the opportunity to repair my mobile complaint in one year extende warranty periodwhich would be expire on same date.

So please acknowledge my complaint and provide the solutions.