[Resolved]  Samsung India — got a defective piece and the service center has still not provided a replacement

Address:

560008

I bought a samsung a7 phone last thursday and the phone was not getting turned on so the dealer asked to charge the phone for almost 2 hours and check and if still not getting turned on give it to samsung service center. The nearest one for me was indiranagar bangalore. So gave the phone to them and pathetic service and rude behaviour so far. And it's disgusting to know that they even have an authorized center like this where the only fault of customer was to buy the phone and they are asking zillion internl process or back end related things to us to get it, which is atrocious. So samsung if we buy a phone and it's not working do you expect a customer to get hundred forms or will you do you from the back end and issue the new phone as replacement immediately? And the service center is telling that they are going to provide a declaration stating that they could not do anything on this to help us... So is this how your service is going to be like i'm dumbstruck and have no words to explain my disgusting or worst feeling towards this kinda reply. Bill no [protected]. So if the unit is one year old and is not getting turned on... Is it the customs fault to go with samsung. I would want you to declare the same on a hoarding rather all those #... Ads. I'm forced to use profanity as i'm really is rated.

Regards,
Gunavathi c