[Resolved] Samsung India — handset screen cracked by customer care and store

Bagha007

from Margherita, Arunachal Pradesh

Address:

787053

Sasumg J7 Next was brought from MAA comunication Ghilamara for Nodal Officer, Swachh Bharat Mission Cum Assistant Engineer, PHE Ghilamara. The Screen of the mobile got dead after 12 days. The mobile was handed over to the said store and he sent the mobile for repair to Purnima computers, lakhinpur cistomer care but they said the mobile is crack and didnot look into the handset. But the mobile screen was not cracked when handed to the store. So now tje store and customer care are blaming each other for the screen crack. So the nodal officer is not getting the handset which was brought of official purpose. So do take immediate action. Or else legal procedure would follow against the stor le, customer care samsung lakhimpur.

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Sep 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd