[Resolved]  Samsung India — hanging/lagging samsung a51

By mistake i have marked it as resolve. The company have not taken any step. I have filed fresh complaint with much more details. I m replying to this message very late because i was waiting for lockdown to get relaxation so service centre can get permission to operate.. i have visited to nearest service centre they took my device on 26th may 2020 and told it will take 2 days of time and said there is software issue in this device and can be fixed by coordinating with quality team.. on 28th May, i got call from samsmg service centre stating to collect my device.When i went to service centre to take my device first they asked me to sign on acknowledged of service that my issue have been resolve and i m satisfied with the service then after only they have given my device back when i examined my device there was same software problem for which i have given my device. samsung told me there is software failure issue in this model devices(A51) and will be fixed within 15 as quality team is working on it. I m very much disappointed with samsung. Without proper quality check why samsung is launch device after device for sure to make profit not think about about customer. After getting my device back i have called to Samsung helpline and I have requested them for replacement, but the answer was within 14th days of purchase the device is eligible for replacement as per Samsung policy. What a shame Samsung i have given complaint on 21 march within a month of purchase. Don't Samsung maintain customer complaint data base. i got call from samsung only after i have filed complaint on online consumer forum. Samsung promised to help me out after lockdown but the reality was far away different. When i have spoked to helpline person he was like if your device get any problem though it is defective producr if the customer is giving complaint after 14th day of purchase or request for replace Samsung centre only service the same defective piece though keeping in knowledge it is a defective product. Till now i didn't got any response on my 2nd complaint because i have given every evident of videos and pics proves that this device have problem.