Samsung India — Harassment because of the defective handset provided by the company

To, The Consumer Forum, Respected Sir, I had purchased a Samsung handset S6 edge in Rs.58000/- on 15th June, 2015. Its almost 5 month and my handset got defected 2nd time. This is the 2nd time I had given my handset to the service center in 5 months because of the defective handset the company have provided me. Then also I requested service center to repair my handset as soon as possible. They have repaired it but they have vanished my phone from the back portion as they are telling that on the time of heating the handset the color got displaced. When I told them that its not my problem as I want my handset as it was. I have spend almost Rs.58000/- on the handset and got a defective handset which is in service center of Samsung 2nd time in 5 months only. I have complain two times on the toll free number of Samsung but they didn't responded me and they said me that sir we are forwarding your complain to the area manager and you will get a call in 24 hours. Its almost 7 days I haven't got any call from the area manager. I mailed a complain to the CEO desk also. They responded me in 24 hours but they are telling they sir you have to pay for this as It is a physical damage. I asked them that I have not done this damage then why I will pay after lots of harassment by your service center and the company. Sir, I have lots of emotion from my handset, I told them also but they are emotionally and mentally harassing me from almost 7 days. Now I can trust Consumer Forum only as you all will do justice with me. Please solve my problem as company head office is not supporting me at all. Yours faithfully AKASH RANJAN