[Resolved]  Samsung India — harassment by samsung office ahmedabad after servicing refrigerator

Address:	Ahmedabad, Gujarat, 380004
Website:	www.samsung.com/in/support/model/RS21HNTPN1/XTL

My refrigerator (RS21HNTPN1 XTL) was not cooling efficiently when i called samsung technician. 1st day Samsung Engineer Mr Narayan came home and checked for defects. He concluded that the gas is not enough and needs to be refilled. Next day morning Technician Mr. Akash came and re-examined entire unit and concluded again that it is gas problem and there was no other issue. He started heating gas stove to cut the lining attached to compressor and then started filling gas but gas was not sufficient in cylinder. He went back to bring another filled in cylinder and when he came back, to our surprise he informed us that the compressor is also now dead! We were shocked to hear that as it was working fine some time back.
Being proactive, he said that not to worry and he would replace the compressor free of cost as it was his mistake and that our compressor is still in warranty. He did process request for the same in samsung company.

After 4 days of continuous follow up, he came and installed new compressor and filled up gas and took money as per the bill he made. Total amount Rs 2035 and everything worked fine. All was settled and we were happy !!

Next day, I got a surprise call by some person name Mr. Bharat Mewada who claimed to speak from SAMSUNG office and demanded another Rs 7000/- for the replaced compressor otherwise he would send some person to storm into my house and install the old non-working compressor again. This was for the mistake made by his own technician when my compressor was working absolutely fine.

It is really surprising level of extortion from brand "Samsung" is doing these days by recruiting such thugs / goons in their service centers who threatens & extorts & Harasses customer by calling them up and demanding more money !! ?

This should be taken care of by the company else the brand will dilute soon! This is not expected out of a global brand such as Samsung !!

Attached is the final bill raised and paid by us for the work done by their engineer .. pls look into this as the person is demanding more money by harassing me and i am not ready to pay anything now for the mistake done by his technician as that is not ethical on his part !