[Resolved] Samsung India — i want complaint against, samsung, care guwahati assam | |||||
I would like to hereby bring to your notice that, yesterday i went to the samsung care, guwahati, assam for a complain regarding my mobile samsung galaxy edge 7 where they told me that the mobile is duplicate and they won't entertain my complaint. I was really upset by such behaviour. So i want you to immediately take action against the personnel of samsung care guwahati, assam Was this information helpful? | |||||
Dec 14, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 13, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Sanjoy Chowdhury
Dubai gold shop
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.