[Resolved] Samsung India — I was hijacked and and my phone wase also taken but now I can't track my phone to try and get it back

Garth Venske

Address:	0185
Website:	N/A

Good day
I was hijacked at gun point on the 15/06/2017 and thy did not only take my car, money but also my new s8 witch i only had for two weeks. I did try and track it but to no luck it cannot be tracked. What the hell the phone is registered and the gps tracking was on.
I hope there is a why that you can block the phone from your side as it will brake my hart if someone else can use as it was stolen and not insured
The phone details
Samsung s8

Code on box
Sm - g950f
+358957/08/060532/1+
Color : midnight black
Ps : this was a great phone till thy stolen it and would of loved to get it back

Hope that you can block it
Regards
Garth

Was this information helpful?

No (0)

Yes (0)

Jul 31, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)