[Resolved]  Samsung India — Illiterate employees and fake promises.. Worst customer support

Address:	Thane, Maharashtra, 400601
Website:	www.samsung.com/in

To whomsoever it may concern. Let me tell you.Samsung customer service is worst.worst is also better word to b written for everyone at service centre and at Delhi office. My contact no. Is [protected] take job sheet no. For reference, this nuisense started one month ago.where my phone had line and I took my phone at service centre employee Katkar engineer as his designation says he took my phone as it was my display problem he said it might take 10days I asked him for spare phone which was not provided to me as they don't give spare phones to customer's.i asked him to call his manager employee Nitin waghmare he faked me a promise by saying it will be done in 3days but 10days is maximum. He wanted me to get up n leave he succeed.i get a call from most annoying employee Rupam tiwari very rudely says your phones parts aren't available I have no clue within how many days it would be done. This dialogue went on every call I did. Lame behaviour! Then I had to personally walk in to the pathetic centre of Samsung which is near to talaopali thane (mangalmurti service centre) arguing for 1hour pathetic manager Nitin raising his voice to bluntly having Samsung written on his shirt says can't help you have to wait for 45 days argued in worst English.i had to speak to his reporting manager employee Sahu ASM as Nitin is good for nothing just taking salary for free like everyone is. Employee Sahu said he can do the process within 15days of time. But the invoice submitted by me was not proper according to illiterate employee Vaishali kamble did not inform me rather talking badly that she informed the process having all false record hence buying Samsung was a punishment so I had to visit my vendor from where I had brought two phones during purchase of my handset requested him to make it one. Vendor did it within a quick time and employee silky Maluja sitting at your head office Delhi quite helped till the process promising me for replacement which will be done by March 15th later I get a call from Delhi office again stating your process for replacement will be done on priority that is by 10th March. When I spoke to service centre on 6th March as my phone expected date was nearer I again get a mini attack that my phone will be replaced by 1st April no doubt it's fools day.. Like Samsung employees day.can you wait for such a long time for having no fault for yours. Just because phone is in warranty you guys will treat us badly. Samsung has made my life miserable I have lost all my cool and patience. Rather change your process or stop your company.i need my phone replaced by 10th.you have phones available at your store I know it. My kind words to you all is give me my phone repaired or give me replacement. It's my hard earned money. Looser employee Rupam tiwari admitted it is Samsung mistakes not mine.