[Resolved]  Samsung India — Illogical pricing and quotes and unrelated issue creations

Address:	560076
Website:	www.samsung.com

Hi Team,

Bil No.[protected]
Reference No.[protected]

This is with regards to the above Bill No.S7 Edge not getting charged issue
I have submitted the phone to the service centre in the BTM bangalore location
The phone has stopped charging suddenly from day before yesterday (18/03.207)morning so the Tech told that complete display need to be changed only for the purpose of charging not working.
After that they informed that the phone is damaged (a small cut near the volume button and a scratch near antenna) and cannot be covered under warranty.

I need to pay 14000 for the same I did not find any proper logic and being a regular customer of samsung and a phone enthusiast I can be damn sure that the phone neither fell down nor came in contact with water.

Only for a small cut I have been asked to pay 14000 can you please justify that

I got a call from Mr.Prem Ranjan from Chennai

Who bluntly told that it is not going to get covered under warranty since there is a small cut in the phone near the volume button.

This statement made me further furious because only for chaging issue of s7 edge you I have been asked to pay money

What kind of business and customer support samsung is trying to give I dont understand this is completely pathetic.

I need my phone to be working fine and I am not at all ready to pay 14000 nor I am asking you to change the display just make the phone get charged if it requires display change then I am not going to pay money for a purpose of small cut.

Regards

SHRIHARS D