[Resolved]  Samsung India — improper assessment by samsung service engineer for repair of micro oven (model 731 kds)

Address:

Bardhaman, West Bengal, 713213

A microoven (Model 731 kds sl no. 0344) was purchased on 09 apr 14 at durgapur (Wb) india. The machine was working well till 25 jul 17. On the day i observed that there is irregular power supply in the machine and for that sometimes it is working and sometimes not. I registered a complaint at samsung delight service[protected] on 28 jul 18 vide service request [protected]. Service engineer (Mr sanjib) attended the complaint on 29 jul 17 pm hours. Without opening the machine, he opined that pcb of the machine is u/s and same is to be replaced. He estimated expenditure about rs. 1800/- for repair (Mentioned in writing at my home documents). As i was not satisfied with his assessment and not agreed for repair, he left my house immediately. Very surprisingly, the machine has started working from night on 29 jul 17. If the pcb of the machine is u/s, how it has started working from 29 jul 17 night. Without opening and checking the machine properly, how can an engineer assessed fault on pcb?