[Resolved]  Samsung India — inconvenient service and faulty handset

Address:	Bangalore Urban, Karnataka
Website:	SAMSUNG

Dear sir/madam,
I had bought a samsung j7 pro mobile phone from sangeetha pvt ltd, rtnagar, bengaluru, on the 25th of august 2017.

I have always valued samsung highly and trusted every product. But my experience with this phone has drawn me to believe against the above statement.

After 4 months of purchase, on the 16th of jan, a pink spot appeared on the corner of my phone screen. The spot kept spreading and the touch stopped working. I took it to the samsung service center at rt nagar, bengaluru. They said that the repair cannot be done under warranty. They charged 4800 rupees to fix the phone. The screen was okay, but they didn't update my software, which they told they would. Neither did they replace my tempered glass. Also my front screen clarity was damaged after the repair. They also didn't produce a bill after the repair.

Today, not even a month after the repair, the pink spot appeared, again. I took it to the same service centre, again. They casually said that it would cost the same amount, again. I was so upset. I think it was a faulty handset which the service centre damaged more.

I would like a refund or replacement of my mobile phone. I will continue to trust and buy samsung products if the issue is looked into. I have confidence that i will be happy with your services. Looking forward for a quick reply.

Thank you.