Samsung India — Inferior After sales service

Address:

New Delhi, Delhi

I purchased samsung s5 almost 7 months back witha great expectation as i was a patron to Samsung brand from my college days . I have used all the latest s series of samsung from S2- S5 series. I was pretty happy with the perfomance from all your series but this time its quite a dissapointing experience from your end. On 25 dec i got a problem with my Samsung S5 I was unable to charge my phone. i called customer service people to rectify they told me it will be rectify within a day and will also get a stand by phone to use. There was no response from ur customer service team . I waited for 3 days but there was no call. Finally i called customer service team and they promise me to rectify it by tmw. Finally samsung engineer arrived on 28 jan . He just had a glance at my phone and he decided that the phone is physically damaged . I don't know where he got this weird idea as phone was in a perfect condition . I told him to at least check first and then let me know the status but he was adamant that the phone is physically damaged and there isa water inside the phone, quite shocking . Although after a argument he took my phone to investigate without giving me a stand by phone. In the evening i got a call that there is a water in the phone and its a physical damage and as per him its a protocol in samsung that it will not be cover under warranty. As a regular user of mobile phone ib know wat is physical damage and very well know that company does not cover it. I told samsung engineer to share pictures so i can check whether water is there or not but he straight away refused and told me to pay Rs 3500. My point is wat the point of giving client a warranty when without seeing someone is charging money for it. I am hell lot dissapointed with Samsung for their such a degraded after sales service. Regards Puneet Balodi [protected]