[Resolved] Samsung India — Installation of t v

Rajan Beley

from Chennai, Tamil Nadu

Address:	Mumbai City, Maharashtra, 40005e
Website:	consumer complaint

I have purchased Samsung smart T V on 3rd of January and the same was installed on 4th. Next day i felt that the installation was not proper and therefore i contacted your help line 3 to 4 times and every time they assured me that their service engineer will contact me within 24 hours. It's 6 days passed your engineer is not getting time to contact me and get the requisite done. When contacted your customer care department has no other work but to assure that the concerned person will definitely contact me. What sort of after sales service is this?
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Feb 17, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)