[Resolved] Samsung India — insurance not provided

Prakash Bharathidasan

Address:

600058

I bought samsung smartphone model c7 pro through samsung e-shop. As per the product description, insurance worth 1800 is free & also free never mind offer are applied. I have received the product 2 weeks back, but still i did not receive the insurance details.

I tried contacting the samsung customer care & i was advised to send email to support team as they dont have the visibility to check the insurance details.

I have sent email to support team with multiple reminders, but no response from them.

Note: product is damaged one & samsung authorized service centers are not taking the product for repair and also no spare parts available.

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Nov 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 17, 2017

Updated by Prakash Bharathidasan Team,

Please reach me @ +91-[protected]
Email - [protected]@live.com

There is no reference ID provided by Customer care. I was asked directly to send email, but not getting any response from support team. I have just received the following message from support team thrice, but no response.

[protected]-----
Dear Valued Customer

Greetings from Samsung Shop.

We have received your email & will get back to you within 48-72 hours.

Thank you for your patience and understanding.

Best Regards

Samsung Shop Team

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Comments

Prakash Bharathidasan

Team,

Please reach me @ +91-[protected]
Email - [protected]@live.com

There is no reference ID provided by Customer care. I was asked directly to send email, but not getting any response from support team. I have just received the following message from support team thrice, but no response.

[protected]-----
Dear Valued Customer

Greetings from Samsung Shop.

We have received your email & will get back to you within 48-72 hours.

Thank you for your patience and understanding.

Best Regards

Samsung Shop Team