| Address: | New Delhi, Delhi, 110058 | | Website: | www.samsung.com |
I have submitted my mobile model A8 at janakpuri c-5 new park service center for repair issue with job sheet nu-[protected] my mobile was under warranty, service center staff Rajiv charged me Rs 6000 against my mobile repair, I came to know about this through there customer confirmation call which Samsung made to there customer after repair, neither my mobile got repaired and nor they refunded my money, I took the issue to the Manager of service center, His staff accepted there fault but Mr sayed Ahmed also start taking favour of there staff, he asked me to produce cash receipt against my payment which was not given by service center to me, I asked him to check there CCTV camera for proof but he denied to do so, I also took the same issue to there Area manager Mr harsh walia, he also made a conference call to Mr Ahmed there he also accepted that money was charged from the customer and mobile was not repaired, Ahmed asked 5 hrs time to solve the issue on the next day both Mr harsh and Ahmed are asking for the receipt and denied to help me.i also registered a complaint on there toll free number with reference number -[protected], my problem is still pending,
I found that Samsung had cheated me.
There staff are involved in forgery issues and they are making fool of customer, charging money for free of cost service, and unnecessarily mentally tortured them to visit again and again to there service centers, requesting you to please look into the matter And help me out, it's really shameful for the Samsung that no one is interested to listen the customer and taking any action against integrity issue of there own staff. Was this information helpful? | 
