[Resolved] Samsung India — integrity of the serving people

Manas Kumar Biswas

from Gobardanga, West Bengal

Address:

799001

On facing the charging problem of my mobile handset model samsung j7 purchased on 27/07/2016, i deposited it to the nearest service center on today 18/11/2017 for repairing at agartala, tripura - 16, tripura - 791119. I have been informed by the servicing people that the problem is with the connector of the handset, but the battery is ok and it would take a week for repairing as the parts is not available.in the evening i have been informed by the servicing people that the problem is with the connector as well as the battery of the handset and it would cost rs.1500.00 for repairing. Again after one hour i have been informed by the servicing people that the repairing cost would be rs.1800.00. The way it is being handled i felt cheated and have the doubt on the integrity of the servicing people. You are requested for looking into the matter.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Dec 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd