[Resolved] Samsung India — inverter ac wear and tear within a short span of time

sivapora

from Bhilai, Chhattisgarh

Address:

600053

I would like to register a complaint regarding the fault in my 1.5 ton inverter ac purchased in the month of july 2016.
Within two years of time i encountered a manufacturing defect in the internal coil due to which i was asked to pay a sum of rs 10, 600/- (8000 for coil replacement and 2000 for gas filling press tax).
Such a branded product like samsung should not info below wear and tear within a short span of time. Hence i request to repair the unit free of cost as the customer is in no way responsible for the repair.
I did register a complaint the details are given below but was offered only a discount of 25% which i am not ready to take up. I need the repair to be fine free of cost except for the service charges which i have already paid.
Details as follows:
Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected]

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Jul 5, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

May 30, 2018

Updated by sivapora Received a call from. Customer care Chennai stating they can only give 25% discount and that's the final call taken by the company.
This is rediculous from their end to say to avoid regular customer who owns nothing less than 7 ACs, 4 TVs, , one fridge all d as msung products. That's the belief we have in the product but finally what we get is poor after sales service and no consideration for manufacturing defect fire which the customer is not responsible.
I don't want to leave this issue here. Please let me know what's the next plan of action

Jun 02, 2018

Updated by sivapora Why still no response from Samsung

Jun 05, 2018

Updated by sivapora Why still no response from Samsung. What should I do next as follow up

Jun 05, 2018

Updated by sivapora Still I keep getting calls only to hear the same story. I need a concrete response from the head office and would appreciate if company like Samsungv would value their customers and be Pro customer

Jun 07, 2018

Updated by sivapora Still I keep getting calls only to hear the same story. I need a concrete response from the head office and would appreciate if company like Samsung would value their customers and be Pro customer