[Resolved]  Samsung India — inverter split ac - always got problem

Address:804418

Samsung engineers are careless and not fully trained to know the problem.
Purchased inverter ac in year 2015, with cost of 46 thousand, its worked only one year without any problem, but by 2nd year problem started, in 2016 all year i didn't use the ac because their engineer incompetency, they don't know the actual problem and replace quite few spare parts which cost me around 20 thousand, this year again problem started and it's not working, i complaint to samsung and they send the engineer, engineer told me that there's pcb problem, i asked them to replace the pcb, but they came and say your pcb is ok, and there's problem with compressor gas, and need to be refilled, he refilled the gas which cost me 2800, but within two days problem again started and ac didn't worked, informed the engineer about it, and now they say the pcb need to be replaced,

Please note just last year there's same pcb replace, one small and another one is big. At the same time engineer told me that change the remote, change the motor, at least five spare parts i had replaced last year maintenance, and now again they are doing the same, replace this and that.

I'm really very disappointed with their response, should i spend 15-20 thousand every year for the maintenance? Do they really have this kind of products? I'm expecting them to replace the main unit.
Was this information helpful?
No (0)
Yes (0)
Oct 26, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I have buy Samsung tv 31.10.2013 product model no. UA46ES7500RMXL MY TV HAS lots of problem many times complaint submit but not working my tv good condition...so I have complaint u replace my fault tv ...

Samsung India Customer Care's response, Oct 16, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Name pramod raikwar
Phone Samsung j7 max
Problem earphone
Samsung India Customer Care's response, Oct 14, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
I Purchases one Mobile Phone S6 Edge on 9 month ago but this time screen show some problem but there service center says not have warranty on this type of problem so please tell me what I do My mobile no. [protected]
Samsung India Customer Care's response, Oct 16, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
When switch on the TV, some sounds are heard and after some time it disappears. please arrange a technician to attend this complaint.

Product-Samsung Plano
Samsung India Customer Care's response, Oct 14, 2017
Verified Support
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18889
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information