[Resolved]  Samsung India — irresponsibility of service centre at visakhapatnam.

Address:

Ayyappanagar, Murlinagar East, 530007

Sir,
We have purchased Samsung refrigerator in the year 2016.
Form the beginning the refrigerator was not working properly. When the Senior service engineer had visited our place several times and he found that the Mainboard has been changed, So the service people had came 3 to 4 times but the problem has not been rectified. Due to this problem Groceries has been totally spoiled. We are suffering with this issue since 3 years. Nobody is responding properly. The visakhapatnam service centre Incharge "Mr.Seshagiri Rao", he is very arrogant towards the customers, he is not providing service to the customers more over he is creating problems. We had put a request to him to rectify the problem but he is not responding and more over he is saying that if you have any problem " you go the court " in that manner he is behaving with customers. Because of "Mr.Seshagiri Rao"your company reputation is getting spoiled. The service engineer came to our home he has wantedly removed the working sensor fan wire in front of me and wantedly he asked me to pay money for a new fan. We are very unhappy with the service providing by your Visakhapatnam service center (Akkayapallem). Please take immediate necessary steps to rectify the manufacturing defect of the Samsung refrigerator. Thanking you.
We are expecting a positive response from your side.