[Resolved] Samsung India — Irresponsible and negligence in service of samsung

raka788

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110027
Website:	SAMSUNG INDIA

FINAL- REMINDER

P.S.: IN WARANTY PERIOD, SAMSUNG REFUSED TO PROVIDE THE SERVICE OF MOBILE WITH NO CHARGES, We are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of SAMSUNG, which could not be compensated in the terms of money, so look into this matter seriously, otherwise I will compelled to forward this matter to CONSUMER COURT for vindication of my right.

So, solve the pending matter for repair of my mobile WITHOUT ANY CHARGES immediate.

Madam,

Followings discrepancies have been found in the services of SAMSUNG:-

1.Personally visit by VERY SENIOR CITIZEN walked from a long distance in this winter season on dated 05/12/16 at HCL – Janak Puri service centre, they refused to service the set under the warranty period to solve the problem in software which was already informed to Ms.Parmila on the same day.

2. Call received on 06/12/16 by Mr. Anil and Ms. Parmila from the company on dated 07/12/2016 for again visit to service centre on assurance that matter will be positively re-solve on getting the approval from the MANAGEMENT, the same old person again visited on 07/12/16 for submit the set at service centre.

3.Regret to inform you that Ms. Parmila told on 07/12/2016 that we will pay the charges for repair the set which is in the guarantee period. Its a matter of very shame that there is no changes in Ms. Parmila statement, same as earlier, why?

So, solve the pending matter for repair of my mobile WITHOUT ANY CHARGES.

P.S.: We are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of SAMSUNG, which could not be compensated in the terms of money, so look into this matter seriously, otherwise I will compelled to forward this matter to higher authorities for vindication of my right.

So, instruct the service center to solve the pending matter for repair of my mobile WITHOUT ANY CHARGES immediate.

Thanks

RAJESH ARORA
[protected]

On Wed, Dec 7, 2016 at 1:52 PM, rajesh arora wrote:

JOB SHEET NO. :[protected] dt. 07/12/2016

Kindly do the positively action immediate, i.e, repair the fault WITHOUT ANY CHARGES, as already discussed.

Thanks

RAJESH ARORA
[protected]

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Jan 31, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Samsung India Customer Care's response Dear Mr. Arora,
Greetings of the Day!
This is Rajesh from Customer Experience.
We sincerely regret the inconvenience caused to you on your dealing with Samsung product.
In reference to your complaint, we would like to inform you that we have already discussed your issue with our team and provided you the best possible solution i.e. repairs on chargeable basis which we have already shared with you.
Therefore, you are requested to give the approval on the same so that further action can be taken.
We regret our inability to cater your request for free or discounted repair.
We appreciate your support and patience and assure you of our best services always.
Warm Regards,
Customer Experience Team
Samsung India Electronics Pvt. Ltd.