[Resolved]  Samsung India — Irresponsible customer support

Address:

110096

I had contacted the customer support on the 22nd as my air conditioner wasn't working. They mentioned that someone will come the day after i.e. 23rd, however, no one showed up. Upon checking with the customer support team, they said that there was a "Pin Code" error and they lodged the complaint again, again confirming that someone will visit on the 24th of march. And still, no one was there to fix the air conditioner, called up again and they mentioned the same thing "Pin Code" error. They again lodged the case, promising that for sure there will be a technician at my house on the 25th. On the 25th, they mentioned that they cannot come today, but will be there on the 26th and will call before they come. On 26th of March, I got a call from the support line, saying that they cannot come today and will come tomorrow. I had to tell them that "I will file a complaint if nobody showed up today" and to my surprise, they did send someone that day. The guy who came was "Sanjeev" who inspected the Ac and assured that my AC required a gas refill and that he can have someone come and take a look at it on the 27th. No one came on the 27th, called up support they said they have ran out of Gas and that someone will come on the 28th. Today is 28th, I called up support at 04:[protected] I was told that the technician will be there within an hour. No one came till 05:15, called up again, was transferred to "Pradeep" who said was the supervisor. He also assured that there will be a technician by 06:30. I repeatedly told them, that I will have to file a complaint about they don't fix my AC. Seems like Samsung doesn't care about their costumers.