[Resolved] Samsung India — Irresponsible service: regarding | |||
Sir Display of my phone (galaxya5) has got damaged on 12-10-16, in the same day i have reported the same to your servicing centre (nath communications, kazhakuttom, trivandrum, kerala), sofar did't get it repaired. pleace take necessary action to eighther get it repaired or not. Model no sm-a510fzdfxsgh Complaint recept no 3773 dated 12-10-16 and [protected] dated 1-11-16 Pleace do the needful action With regards Anilkumar Was this information helpful? | |||
Dec 19, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 18, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Mr. Anil, I would like to inform you that if you didn't get this fixed and will not get any satisfactory response from the service centre or customer care then you can file a complaint in consumer court to get the phone replaced or refund plus the inconvenience claim. for details you can log on to MyAdvo | Get Legal Advice | Find Expert Lawyers (http://www.myadvo.in) or call at [protected]. You will be surely served for the injustice incurred to you.
Regards,
Ujjwal Agarwal