[Resolved] Samsung India — issue in motherboard in smartphone

marralla babu

from Chennai, Tamil Nadu

Address:

560016

Hello
I purchased smart phone last year, (As per my knowledge i have used 9 months only). Now its has issue, when i visited your service center. They confirmed mother board is not working and need to replace it.

Why the issue is come and why i want to pay again.
Please check and let us know what i need to do.

hello

Again same issue. now its nor even switch on. Very good manged mobile for Time passing.

Worst service

NOTE- Mobile is used for home purpose. Its worked hardily 30-50 hours after your service.

Regards,
Suresh
[protected]

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Jul 24, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jul 17, 2018

Updated by marralla babu Hello All,

Your team is calling and no use, Team member has no sense to understand the customer issue. (Just like recoding, play ). Its not matter your team is called or not, issue is still open.

If i am in your Samsung mangent without discussion, will replace the mobile. Because its Mother board issue.

Not sure what massage Samsung is giving to customers.

Regards,
Suresh
[protected]

Jul 24, 2018

Updated by marralla babu Till time no respond from Samsung india. Excellent work around by SAMSUNG TEAM TO SOLVE THE ISSUE