[Resolved] Samsung India — issue in samsung 18.5 hd led monitor black s19f350hnw

sanju_bhow

from Kolkata, West Bengal

Website:

www.samsung.com

This is bring to your notice regarding Samsung monitor which purchased on 23rd of April 2018. On 1st Aug. due to manufacturing defect the monitor display has been cracked and liquids spread over the screen. Now Samsung not ready to repair/replace the unit because Samsung does not consider the product in warranty once it get liquid/cosmetic/physical damage internal/external/cosmetic parts damaged thus all the services in this regard would be on chargeable basis. They charge around Rs 4000.Now my question is that is it justify that, once I purchase the monitor spent around Rs 5600 just 3 months back, again I have to pay 4000 to repair purpose?Attach, please find the details of invoice and email communication with Samsung till date.Hope I expect the proper judgment from you.

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Sep 18, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 13, 2018

Updated by sanju_bhow Attached some photographs of the monition in “SWICHED ON” & “SWICHED OFF” condition.

Aug 14, 2018

Updated by sanju_bhow This is the latest update by today.
Service engineer (Mr Avhijit [protected]) has been visited for the inspection of the said monitor and unfortunately his version was same like first engineer. As he tried to force that It has been broken by physically. As a technical person, myself repeatedly asked - Is there any physical/impact mark over the screen or any where in the monitor? If not, Then how you determine that this is physical damage? he replied that it happen internally. If it’s happen internally then what’s our fault. we are end users. why we are unnecessary creating a fake crisis for a brand new monitor? Service engineer also comment that he can break the screen in front of me by a single tap, I agreed to him and put down in writing that I am liable for the entire incident. However he come backward. Again I am confirm that there are no scratch marks anywhere in the monitor, surface is smooth. The top panel is OK. It is the underneath layer that has broken by manufacturing defect.

Verified Support

Aug 18, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Aug 21, 2018

Updated by sanju_bhow In spite of recurrent followup I am yet to get any positive feedback from Samsung. In this connection I want to convey that the samsung service engineer who visited my home, they are not at all listen any word from us, myself tried to make him understand that this is the case of not any physical damage. Simply service engineers are not at all admit. In fact they forced us to say that this is a physical damage. I am attaching a mail communication which I had with Samsung till date.

Sep 18, 2018

Updated by sanju_bhow Issue has been resolved by Samsung.

Feb 19, 2019

Updated by sanju_bhow Yes issue resolved and now it's working fine for last 6 months.

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Comments

abhishek9632

from Patna, Bihar

Dear sir I buy one Samsung mobile before 6 month now it's disscolour on top of the screen it's manufactured default service centre demand 4500 for this