[Resolved] Samsung India — Issue with display

GauravMalviya1010

from Pune, Maharashtra

Address:	Thane, Maharashtra, 400607
Website:	www.samsung.com/in/home

I have purchased Samsung LED 80 cm 32H5500 in Oct 2014, few days back there was an yellow & green lines started appearing on display screen and also the volume gets low, I have contacted the customer support ( Complaint Nos/service order [protected] & [protected]), we have been told from there support team that some panel needs to replace and that will cost me around Rs 17, 000. I wont understand the quality of samsung? how someone can pay so much of amount for repair. Even the behavior of assigned engineer was also not professional.This incident completely changed my mindset for Samsung.
Samsung is typically making fool to people like me with their low category product. I demand that either the issue needs to be resolved or refund of my entire purchase amount.

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Dec 24, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd