[Resolved]  Samsung India — issue with samsung galaxy note 8

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Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi. This saurabh working with adobe systems in noida. I purchased a galaxy note 8 (Bill attached) from best buy in usa. I am a resident of india and after 2 months from the purchase i observed that the usb port of the phone was not functioning properly. Usb was not detected in any of the attached devices and the charging was also done in intervals. I then visited the nearest service center and after the observation they mentioned that it was a defected piece and the usb post was dysfunctional. They further mentioned that they can replace the port but it will take at least 15 days to change and also i will be charged for the same as i purchased the phone from usa. Its disappointing to see that samsung being such a big brand is not able to service well even with their flagships. I have always been a samsung loyal and purchased all the note series but this time i am very disappointed as samsung is charging me for something which is just unethical as the defect is in the set and no harm was done by me. The agents at the service center took full responsibility that it is a defect at the company's level but still they would charge me and keep the phone for 15 days to get it fixed. I used to fight and argue with people over samsung vs apple but now i can very well say that apple do have an edge only and only because of their service. I have attached the bill. I would want you guys to look into it and see if you could help me in any way as this is my first and very first complaint against samsung.
Saurabh [protected]