[Resolved]  Samsung India — Issue with the device s7 edge manufacturing defect

Address:	Bangalore, Karnataka, 560024
Website:	www.samsung.com

Hi team,

I had this display lines issue in my device which purchased in the month of april 30th 16, 2 month back i started facing this issue. I contacted samsung service center with complaint no [protected], they informed that this display will be replaced, i requested to process replacement as its brand new device and worth 57000/- and i have seen in service center there were 5-6 device laying with the same issue and service person confirmed this this model has manufacturing defect, but they did not listen. I have requested everywhere possibly i could. Finally i lost my hope and informed to get the display replacement.

When they returned after service i have identified that they have made a major scratch on camera and heart rate sensor. Which i informed them before signing on job sheet and wrote on that as well.

Again after a person named suresh from chinnai headquartered called me and understood the issue and requested me to hand over the device again for back cover replacement, which again i requested to repalce it as i do not want to go again the same procedure and it is a gift to my wife for anniversary and dont want this repair again and again, but they did not agree and again took for repair and handed over back in
Days.

This time a person who came to deliver my device had other same model with him, so i compared the display clarity with mine and i saw there is lot of difference in display clarity as mine shows gray or orange in color and other more white background. After that i again checked with my friends mobile there also same. My mobile device clarity is not that up to the mark as others.

I reported this again with mr. Suresh, he told that there is display version variation difference which is not acceptable as i am comparing same model, same brand and same everything then how come that there is a difference in display version and if so then who asked them to install different version of display. I wanted the same everything and they have to put the same not less quality product.

Please help me here to get the justice and its harassment they are giving me as its been 2 months my case is pending and they are making me roam around. This is a gift to my wife for anniversary and i never expected this to happen.

Its a low quality display they replaced with.