[Resolved] Samsung India — issues in samsung m30 mobile | |
Bill no [protected] My Samsung M30 mobile screen started spreading the colour near sim tray after 2 days off purchase. It was progressive, one day all of sudden the mobile screen went bluish. I went to nearby customer care service centre. I complained there also. The engineer there observed a small hair crack which cannot be seen by Eyes and even I also came to know that day that there is a small hair crack on screen which would be probably appeared during delivery time. That is the reason why colour start spreading near hair crack.This is not be first time that I am complaining.There should be a single point solution. First I complained in customer care service store in my vicinity then I called customer care then hi registered a complaint with management team now the management team is telling that for the Goodwill we are giving you 25% discount. Why should I pay 75% for the defect which has probably happened during delivery time. Either you should cover the defect in warranty otherwise I will throw the mobile in garbage seeing my experience with Samsung and I am not going to use Samsung anymore. I am facing difficulty In logging in Samsung store that's why I couldn't attach invoice. Was this information helpful? | |
Aug 23, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 17, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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