[Resolved]  Samsung India — issues with the refrigerator and bad service from service center

Address:

110096

Hi team,

My concern is my refrigerator which doesn't work properly from past 1 year, the time when warranty got over. Every month i have to call technician to fix refrigerator issues and it's been a year now however till date non of the technician found any fault in that.
Everytime i face cooling problem, after making multiple calls when technician comes he check all possible things but unable to catch the problem and then he advised to switch off the refrigerator for 48 hrs and then turn on, and collect their service charges without telling where and what is the problem and it's bit strange that again it works normally but not more than a month.
My mother has diabetes and she takes insulins on daily basis so for that she store insulins in advance and that is for around rs.1200 each and that has to be store in fridge temp. Again my fridge got dead yesterday with same problem and in the morning i raised a complaint, after making 6 calls to different technician 1 person came from ip service center new delhi name nilesh and without any checks he said i will come tomorrow with my technician to fix it, i explained all my problems and shown medicines to him which we keep in fridge but he was with neutral reactions and he moved on.

I mean this is very annoying becoz if you are paying money and damaging costly medicines then there is no use to have these samsung electronic products, i have faith in samsung but this time i am really not happy. I requested on many occasions to fix my fridge for long or just replace it. Pfa my earlier couple of complaints in written.

Thank you in advance

Vaibhav jain
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