[Resolved]  Samsung India — J2 6 (2016 Model)

Address:

Rangareddy, Andhra Pradesh, 500035

I had purchased the above mobile from Big C on 22.10.2016 vide bill no. [protected] and the back button of the same was not working properly from the day one and it was taken to the show room on the very next day. They have changed the tampered glass of the mobile thinking that the problem may be due to that. But it has not solved the problem. again it was taken to show room and asked for the replacement of the instrument but he denied. On 28.10.16 we were advised to take the mobile to your customer care center and have done it, but we were asked to come after Diwali ie., on 2nd Nov. But due to our busy schedule we have taken it on 3 rd Nov, we were told that the soft keys would be changed and asked to collect the same after the change. But it has no effect and the problem still exists. Again it was taken to the show room infoming the same and insisted for the replacement and he advised the if the customer care staff gives it in writing to do so, he would do that. Again we had to visit your customer care and asked for it. They have denied to do so and had advised to talk to your tollfree number and did the same from there it self and asked for the refund or replacement. We were told that all the responsible authorities were busy with other customers and they would call me within 4 hours. I did not get the call till evng. Then I made a call around 7 PM. Had a prolonged discussion with Mr.Vijay, who suppose to be higher, finalising authority and denied the whole case, and says that within 7 days had it been bought to the customer care then it would have been replaced / refunded. after updating him the whole facts denying the case is not expected from an organisation like yours. Is this is the quality of the products / services you are providing to the customers who spends money and buy your products with a trust on the brand.???

This is brought to the notice in writing and I need a gentle reply immediately. In absence of the same, i am constrained to take the issue to the consumer court.

Thanks and regards

Sreedevi