| Address: | New Delhi, Delhi, 110053 |
I bought a samsung galaxy j2 - 6, 2016 model on 19 dec 2016, 9 pm from store in shahdara area (All record attached in the mail) despite offering many other brands there i chose samsung, but from day 1, it's sim slot no.2 not working properly, after try in settings, it was sometime working & sometime not, i went to store from where i bought it, he said go to service center. I went to service center durga puri, shahdara, delhi. They said it's sim related problem, i went to vodafone, they checked & found it's device related, i tried other sim in same slot, not working. I again went to same service center, they said it's regarding the settings & i came back but still same problem remain with the device. I went 3rd time to them, they now said 'mother board' is defective, will be repaired. It's shocking me, samsung sold me the defective device due to which i am suffering a lot from the time i purchased it. I request them to replace this defective device & give me the new one as it's a matter of defective device sold unethically, defective mother board is a serious problem for device if it occurs just after unpack it, they refused. They said if you would have been purchased it on 20th dec 2016, we could replace it & our policy dont allow us to do same in case of 19th dec purchased (Shockingly strange for me), we can 'only repair' it. So, i have been paid my hard earned money rs. 10 k for what - a defective device from samsung, which should not sell me by samsung. 2nd thing at the time of purchase samsung must be advised me that ' do not buy this device at now, just after 3 hours from now we are going to change our replacement policy, you will be cheated if you buy it now, wait for 3 hours, it's unethical for us to sell you this product at this time' or samsung should send an email stating same for atleast existing customers, but it didn't & i got cheated by purchasing on 3 hours before.
I am a loyal customer of samsung, it's my 2nd device purchased from samsung, first one bought in july 2016-j3 & on 'my' recommendation same j3 bought by 'nadeem anwar-chauhan bangar, seelampur, delhi-53. (Both through-amazon) thus it was my 3rd device from samsung & i am helping brand samsung to sell more with word of mouth marketing.
So, i do request you that please understand my point, i am feeling like looted, so, please replace this defective device & give me the genuine device for which i had paid my very hard earned money, not for device but for trust of brand samsung, keeping same defective or repaired device with me will pinch me always & torture me mentally. Please replace it to justify my purchase with samsung. I hope you solve my problem asap, will give me the piece of mind & build even more solid rapport with me for future.
Thanking you.
Happy new year.
Was this information helpful?
Post your Comment