[Resolved] Samsung India — j7 pro

shzb

from Meerut, Uttar Pradesh

Address:	Aligarh, Uttar Pradesh, 202002
Website:	www.samsung.com

I have purchased j7 problem 2oct 2017 and it got started hanging n heating to an extent where it becomes unusable.
I tried resething it thrice and again same result.
I visited samsung service centre three times and they're saying the same that they cannot replace it at any cost becauwe it's showing hanging not heating. And said hanging pe doa nahein banta.
And then i called samsung toll free number and they said co - ordinate with samsung service centre.
I means what else i have to do for a replacement.
This phone have issues and my friend using j7 pro and it's working fine.
Even phone i used in service center is also working fine
Why the hell i have to suffer.

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Nov 16, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 12, 2017

Updated by shzb I purchased J7 pro on 2 oct and it's start Hanging, Heating, Voice drop etc etc and as per samsung policy phone is going to change within 14 days. And today is 12. I visited service centre and they just said they can't replace.

I am tired of Samsung's service. Please help me ij this Issue.

Mobile s/N :RZ8J91WBZYP

PLEASE HELP

Verified Support

Oct 16, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd