[Resolved]  Samsung India — j7 pro

Address:Balaghat, Madhya Pradesh, 481001

I had purchased a J7 Pro on August 2017. Set hangs too much and 3 times it get auto restore and i lost my data. i contacted to the samsung care he said me he solved the issue but again and again the problem of auto restoration and auto off is continue. i m tierd of this phone. Biggest fault to choose such product. even after one month of purchase problems started and evertimes cust care person tells me it wont happn again. Please do something 3 times i lost all my imp data. What to do. I m very disappointed with this product, choosed samsung becoz of trust of its brand and product quality. But i had suffered too much please solve my issue or replace it. I ca t loose my data again and again. And its auto off problem is too sacry. Many times during my office hours it shut offs while talking to the higher officers and they seems me rude that i stopped the call between the conversation. Please samsung do something, resolve my issue
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Aug 7, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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I had purchased refrigerator digital inverter technology model gas as leaked with in 1.5 year

Samsung India Customer Care's response, Jul 11, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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