Samsung India — Job sheet number : [protected] - awful response by samsung service center nanpura - rivaa house

Address:	Surat, Gujarat, 395002
Website:	www.samsung.com/in/info/contactus.html

Background for this is, I was on travel and came to attend one family function in surat. Suddenly my phone had some issue and it stopped charging fast and it takes more then 12 hours to charge fully. The biggest mistake that i did was to go to samsung repair center and gave them this phone. They said that they can do this in 2 days and give me back on 11 may. I said ok please take it and do it as this flagship samsung galaxy s6 edge phone is still under warranty . Since that date till today i can here only some or the other reason for not to give proper solution to my phone 1) parts came but broken 2) parts are not available 3) we ordered parts 4) parts came but faulty 5) parts came and we fit it under some other urgent phone. I am not sure what to do now. I contacted email support and chat support as well but they said that you will get call back in next 4 hours yesterday. I did not get any call back . I am not in my own city which is pune and currently sitting in surat and waiting for this phone to get delivered today. If not i am going out of this city and then my grievance Representative will take all the follow ups. I am not sure even my mails are reaching to some one and some one is taking actions on it. but i have to keep writing with the hope. Now after 5 days of waiting in different city for my phone i guess i need to move back to my original one and do further process though officials. Please take a look at this jobsheet and as promised please deliver this today as this is my last day stay in surat. I already cancelled one ticket for pune and now i can not cancel ticket to singapore for this phone if not delivered today.